Xi'an Dijian Nanshan Hot Spring Hotel (Wild Animal Park Branch)

It's really nice hotel, looks luxurious and quite cheap, really worth the price. The only thing I was quite dissatisfied about is that the room said mountain view but from the hotel window we can't see much of the mountain. The hotspring is quite nice but it's a bit dirty since it's mixed with the other guest, I could see a lot of the guest dead skin in the hotspring but it can be adjusted by finding a more empty pool since there are so many hotspring pool. The service is average, in the lobby it's quite nice and clear but I don't know why when I was looking for the breakfast place I got kicked out by the staff there and being called several times asking where do we want to go while we are just want to explore the hotel, the staff even lied saying that the breakfast room isn't there while we were there saying the breakfast place is nearby the hotspring while it's not. (Maybe because we look foreign and young) Lastly the thing that worries me is about the deposit, they'll ask 300yuan for the deposit at first and check the room for awhile, when it's clear they'll give back the money. It's recommended for people who want to enjoy mountain areas and hotspring that also has sauna, the minus is just the hotspring hygiene and the deserted areas, order food online I better there. Love the village vibe.

前台服務很到位，我們提着行李前台還過來幫我們按電梯，服務熱情，設施也齊全，有小朋友喜歡的動物樂園，火鍋也不錯，周圍環境優美，温泉温度也很到位 泡着很舒服，環境很好還會再來的。

整個房間設施老舊，馬桶污漬想打電話找前台或服務中心，房間座機壞的最後用手機加區號撥通，服務員來態度及其不禮貌不耐煩告知這個不是臟是刷不掉…忍了，也沒想發差評。促使我最後差評的是隔天的早餐：1、入住當晚專門問清楚，前台明確回覆早餐時間7:30-930，早上9點去餐廳，熱食區域已全空無人，部分冷食就殘羹剩飯，問唯一的服務員，説早餐到9點結束，沒吃的了，前台説錯了；2、錯了就錯了，殘羹剩飯將就吧，唯一的熱飲標註“牛奶”，一喝完全就是開水！絕不誇張！ 問旁邊一個戴廚師帽的（正在收他的鍋具，非常兇狠的説沒服務員，都吃飯去了（9:10，離前台説的結束時間還有20分鐘）別問我！ 這時有個已經吃完飯的服務員，我問她，她説廚房兑的水她也不知道！ 3、我找到前台，前台瞭解情況後，自覺理虧，説賠償我3張温泉票（我沒要）。以上事實我就想問這個列為4鑽的酒店，1、內部管理可以混亂到早餐時間都不能統一？！ 2、各個崗位的服務都能做到傲慢無禮，應該是統一培訓的吧？！3、接到反饋問題後，賠償一個自以為是的“温泉票”給一個已經明確退房返程的外地遊客的意義是想解決問題安撫情緒，一個專業的服務業者是沒有更誠懇的處理問題的態度還是長久的不專業！也是助長所有服務員無禮的根源！ 多年的使用攜程，目前是鉑金會員，第一次給一個酒店差評！！！不推薦任何人入住該酒店，錢不是問題，影響旅行心情真煩！最低分是1，不然就是0分！