Grand Hyatt Xi'an

My wife and I decided to visit Xi'an for her birthday from November 30th to December 4th, 2023, and we chose to stay at the Grand Hyatt Xi'an during that time. In short, it is an exceptional hotel, offering super delicious breakfast with a wide variety of both Western and Chinese dishes. The staff is incredibly friendly and accommodating. For examples, the gentleman in the front door of the hotel always welcomed us with very beautiful smile, the lady who took care of our room every day, displaying meticulous attention to detail that never failed to surprise us. The employees at the Italian restaurant were exceptionally kind, going above and beyond to provide extraordinary care and respect. When they discovered it was my wife's birthday, they surprised us with a small cake, decorated our table with balloons, and even offered us complimentary cocktails. Furthermore, the staff in the Lounge went out of their way to help me arrange a surprise birthday cake for my wife. They decorated the table with great care and passion, and even presented her with a thoughtful gift and a postcard, sharing their kind wishes with us. I almost forgot to mention that they also surprised me by offering a birthday cake when I was in my room. So, we ended up with three birthday cakes in one night that gave us the opportunity to share our joy and share a slice of happiness with the incredible staff. These are just some examples of their great team of their staff. Without doubt, I would highly recommend this hotel if you are planning to visit Xi'an.

Good sleep, good service, We were happy and satisfied there.

This hotel was clean and friendly.

Location was near to business meeting area. Not much chance to explore

Overall, it's clean and the staff is very friendly. I want to visit again

Great service and delicious foods. Very convenient to go to the center of city and historical place outside of city since it is located at the close to the highway exit.

Really helpful staff, very friendly - particularly Echo who helped made our stay comfortable. Breakfast is delicious and the pool and spa are very luxurious. Will stay again when in Xi’an!

Amenities are great and all as to be expected. Staff are friendly, helpful and professional( can serve you in English if required). A great breakfast with wide selection of fresh food. Will definitely recommend and make our regular stay when returning to Xian.thanks to all staff for an enjoyable 5 days!

very nice