Four Points by Sheraton Xi'an High-tech Zone

Stayed here as it had close access to a school where i had meetings. There is nothing much around but metro line 6 is by the hotel giving access to the main city attractions. Room clean, service good, breakfast fine. Room temperature arguably a little too warm but all in a good hotel. Lots of consruction in the area which suggests it will become a busier area in years to come.

Nice and comfortable hotel. Air conditioner kept the room comfy. HDMI ports were turned off on the TV, but after a call to the front desk, they sent a tech to enter the password on the tv to allow HDMI connections. The restaurant was okay but not the service. People seemed confused. Even when I tried to use Chinese, it didn't help (I can order fine in Shanghai, but I lack the northern accent). And instead of just giving me a good menu, they had 3 different people come to me. The bar downstairs was often not staffed and they didn't have cold drinks. No cold beer. Warm beer with ice in it. Was there for 4 nights... Only once was there cold beer, and that's when other foreigners told them to put the beer in the refrigerator.... And it ran out. Location is middle of nowhere. They are building up the area, but currently... Nothing. Can't walk anywhere to get cold beer or whiskey. No easy late night delivery. The kitchen closes at around 10pm, so if no food by then... Out of luck. It would be nice if they had a 24 hour menu, even if just dumplings or instant ramen. Nothing fancy, but the ability to get food later in the night would be nice. I think this hotel can succeed once the area surrounding it is built...also once it's staff is trained to a higher level. It's a new hotel and will take time... But just the simple act of having some cold beer in the refrigerator would be a great step forward.

點了外賣想讓服務員幫忙送到房間，前台直接拒絕，説要麼讓外賣員等機器人，要麼自己下去拿。下去之後發現前台並沒有客人，有兩位服務人員都在前台，幫忙把外賣放到機器人裏這個工作也不太複雜，就不能順手幫忙嗎？況且離店時候還看到幫別人的外賣放進機器人，這是區別對待客人嗎？每次出差都住你們酒店的，這次服務感受很不好。 另外，樓層電梯間的房間指示非常小，不清楚，走近了才能看到，房間門打光那麼亮，指示牌卻沒有光，設計非常不合理。