Novotel Xi'an Aden

Great location if you’re attending a concert at the Olympic Stadium. The front desk is super friendly—especially Jennifer, who always welcomes us with a big smile and goes out of her way to help, even beyond her responsibilities. One suggestion: it would be great if the breakfast menu could rotate, as the same food is served every day. The shower has a glass door instead of a regular one, which might be inconvenient for guests who aren’t couples.

good！

衞生：續住衞生清潔做得仔細乾淨，瓶裝水也補充上了 環境：步行5分鐘可到奧體體育館外圍大門，新區人車流較小 設施：有地下停車場 服務：晚上入住時前台的男生和第二天解答及辦理入住的小蘇服務意識強，態度熱情； 🔻與前廳前台相對的是早餐一樓餐廳前台，白襯衫男主管因為系統未錄入房間號的早餐訊息而冷漠三次僅回答"沒有"，應考慮作為客人兩番提出入住含早餐，及所入住樓層，我結合對酒店前廳、客房服務的一流體驗，感慨該餐廳員工完全可以建議我到前台核實用餐預訂訊息 先讓同行一人進餐廳稍候；或先刷預授權 讓客人先用餐後核對預訂訊息。甚至最基本的與前台內線電話核實也沒有去做（最終卻是我到前台核實用餐訊息後前台一通內線電話給到餐廳前台傳達房間可用早餐）,後續餐廳前台也無上前打招呼和作任何解釋。