Britannia Airport Hotel

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Great staff and also great hotel . Rooms need more tension to detail . Also new billows could be replaced in the rooms as the ones they have are very hard and uncomfortable

Smell of mould and sigarettes in the room.  No answer when I called ahead of my visit to ask directions. Missed my first day of work and the follow-up shift was cancelled  due to  my sleep being rudely interrupted on Saturday by the hotel staff. He let himself in and asked me to leave. I was not fully dressed and he kept the door open and proceeded to switch the lights on. Did all this while making a call to confirm my booking. Invasion of my privacy and exposure whilst not fully dressed left me vulnerable but this staff member was not bothered at all. Took a while for him to realise his error but he was not the least bit sorry. I asked if it’s all sorted when he finished his call and had to remind him to close the door and switch off the lights. This was Saturday morning. I overslept and called off my shift. Later I was replaced by someone to do the shift including the follow day’s shift. I made my way to work but forgot my ID in the room. The card you issued was not letting me in the room.  I asked the same person who let homself in to help me. His reply was for me to walk back to reception and also he does not know if  I belonged in the room. He had  a few hors ago let himself in the room to let me know to get out. He  saw me leaving and one of  the workers just outside asked if I was checking out to which I replied no in his presence. I came back after 10 minutes to  find I’m locked out and ask him to open the door as he let himself in earlier the in the morning. I am terribly upset with the way I was treated. This was most insensitive, rude and invasion of privacy. I made an expensive booking in front of your staff on the Friday night for an extra night on Saturday and your staff checked me in for the same room. I don’t work for you. I was you client. Yet I was having to explain myself not fully dressed to the exposure by your staff on Saturday morning. No apology was given. It was as if I was not entitled to it and this incident did not happen. I’d like to know what steps are being taken.

Smelly rooms. Stuffy ventilation. Very noisy as the windows are not sound proof. The lenin is horribly smelly, we wore sandals just to make sure our feet won't get dirty from the carpet. Cheap and pathetic hotel. Will never book here. No drinking water. The tap says not drinking water, the hotel guy said, yes. But boil it and drink! I was appalled!

Really good value when I needed a last minute airport hotel, great budget hotel, included kettle and tea,coffee biscuits which was welcomed after checking in after a long journey, marked down a little as its a little further out and the lift broke with me in it

Good clean accommodation only stayed overnight but was near airport and motorway and that’s all I needed.