Tài Khoản Khách
ngày 3 tháng 9 năm 2023
This place is fantastic. Upon arrival my wife and I were greeted with prosecco in the sun and an atmosphere that immediately relaxed us. Our "Superior Sea View" room is by far the nicest hotel room I've ever stayed in – lavishly equipped, spacious, with an incredible view of the sea, and with all the amenities you could dream of. Everything in the hotel looked brand-new and was impeccably clean, from our room at the top to the parking garage below, and every level between exuded a calm, professional, well-designed and thoroughly thought-out experience. The service was fantastic. Everyone went out of their way to make us feel welcome, with personal touches that are right now making me smile from ear to ear as I think of them. Everyone was courteous and friendly, and very, very skilled at what they did. The drinks were amazing, the food was great, the atmosphere never less than relaxed and safe in a way that immediately made us feel at home, even though it was our first (but certainly not our last) stay there. We met couples who'd been at the resort six times before, and I can see why. Our little Peugeot was the cheapest car in the underground garage by an order of magnitude, but we were treated like royalty. Everyone around us were kings and queens, and so were we. Are there any downsides? Everything about the hotel is unapologetically German, and while much of the staff speaks English very well, all written information (including the menu in the restaurant) is in German only. We made do with our modest German skills and relied on Google Translate for the written parts, but their website, and even the fancy in-room information system, does not have an English version. That seems weird to me, because translating it would be a low effort with a big payoff. We didn't mind, though. And while the food in the restaurant was generally very tasty, the presentation (the plating, if you will) lacked finesse. Considering the incredible care that goes into everything else at the resort, a sharper image from the kitchen would not go amiss. But all that was two drops of annoyance in a vast ocean of relaxed happiness. It's been months, or even years, since I felt as relaxed as I did sitting in a comfortable chair outside, sipping champagne and looking at the sea. My wife and I fell completely in love with the Upstalsboom, and can't wait until our next visit. We feel incredibly lucky to have found it by chance, and will not waste a second recommending it to anyone seeking relaxed luxury.
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