Song Hotel Wuxi

The hotel has a beautiful environment. Boating on the lotus pond and entering the room units felt like stepping into a uniquely charming setting. The family suite, designed with two floors, was a perfect match for our needs. In addition, the hotel’s service was excellent—shuttle cars were available on call. The lobby manager, Mr. Liu, was courteous and friendly, which left a particularly deep impression on me. One thing I really appreciated was that each guest is assigned a dedicated butler who communicates one-on-one via WeChat. It’s very convenient—you can treat them as your personal assistant throughout the stay. Whatever request you have, just let them know and they will help take care of it. My butler was Lisa, and she was very helpful and responsive. One area for improvement is that there were quite a few mosquitoes 🦟 inside the room. My daughter was bitten all over and is still suffering. We had to buy topical medication today to treat the bites. If the hotel could kindly remind guests in advance about the mosquito situation, we might have come prepared and avoided the bites altogether. Overall, I’m very satisfied with this stay.

Very nice view and big room which good for meetings too. Need more variety for breakfast

The hotel complex is very beautiful and the rooms spacious. Breakfast could be better.

Nice place

近日有幸入住雪浪宋品酒店，開啟了一場難忘的休憩之旅。踏入酒店，仿若穿越至古韻雅境，整體建築風格巧妙融合了宋式美學，飛檐斗拱、雕樑畫棟間盡顯東方神韻，每一處細節都彰顯着對傳統文化的尊崇與傳承。 客房佈置温馨且精緻，床品柔軟舒適，洗漱用品品質上乘，盡顯酒店的貼心與用心。窗外景緻宜人，或為園林雅韻，或為湖光山色，讓人在靜謐中盡享自然之美。酒店的服務更是可圈可點，工作人員熱情周到，從入住到離店，每一個環節都安排得井井有條，讓人有賓至如歸之感。撐船大姐和擺渡車司機服務超好。

差到極致的體驗！ 請看圖： 圖一是外賣問題，11點49外賣員送到的大堂，11點58我讓大堂給我送房間來，中間多次催促，酒店送餐的工作人員多次失聯，最後12點45分給我送到的，將近一小時，坨了！ 酒店給的回覆是酒店送餐人員敲我門了，怪我沒聽見。首先，敲門我不會聽不見，然後，我不是第一次住這，我知道這裏的流程，這酒店送餐到門口之後會讓前台發我微信告訴我餐已到。 然而前台之前一直是不知道餐在哪的。 這個酒店管理的很差，之前也出過問題，但我原諒他們了，這次再來，以為會有改進，結果不僅之前提出的問題沒有改，又出現了新的管理問題。 圖二圖三是房間的角落的衣櫃上有一個白色的瓷壇，昏暗的燈光下顯得很詭異，像極了骨灰罈！晚上睡覺瘮得慌！我衹能換另一個房間睡！我是人少，可以換房間，如果再多點人住怎麼辦？讓人對着這個像極了骨灰罈的東西睡覺？