Song Hotel Wuxi

The hotel has a beautiful environment. Boating on the lotus pond and entering the room units felt like stepping into a uniquely charming setting. The family suite, designed with two floors, was a perfect match for our needs. In addition, the hotel’s service was excellent—shuttle cars were available on call. The lobby manager, Mr. Liu, was courteous and friendly, which left a particularly deep impression on me. One thing I really appreciated was that each guest is assigned a dedicated butler who communicates one-on-one via WeChat. It’s very convenient—you can treat them as your personal assistant throughout the stay. Whatever request you have, just let them know and they will help take care of it. My butler was Lisa, and she was very helpful and responsive. One area for improvement is that there were quite a few mosquitoes 🦟 inside the room. My daughter was bitten all over and is still suffering. We had to buy topical medication today to treat the bites. If the hotel could kindly remind guests in advance about the mosquito situation, we might have come prepared and avoided the bites altogether. Overall, I’m very satisfied with this stay.

Very nice view and big room which good for meetings too. Need more variety for breakfast

The hotel complex is very beautiful and the rooms spacious. Breakfast could be better.

Nice place

環境很不錯的一個酒店，特別是乘船進房間這個環節，穿過荷花叢，感覺非常好。可是服務上有很大進步空間，辦理入住時前台顯得業務不熟練，雖服務意識不錯，缺乏有經驗的人員，須加強培訓。

酒店環境很好，別墅房間也很大，樓層很高很開闊，就是樓梯多了點衹當鍛鍊了；天氣雖然熱，服務態度一點也沒下降，我們訂了3棟樓，接駁車來來回回進進出出的叫了好多回，管家和工作人員都很有耐心；離融創茂很近，周邊景點也有，是個度假親子的好去處。