Wutai Mountain Marriott Hotel

The hotel is located nearby the Wutai mountain ，the hotel is so beautiful and the hotel room is so clean

This is the first complaint I have ever made to a hotel, and I hate doing it, but I just spent almost a thousand dollars for two nights at a hotel that was not worth it. We had expectations that at least the basic features of a Marriott Hotel would be met (pool, soft beds, aircon, western breakfast), especially at the astronomical cost we paid per room (a total of $923 for two rooms, two nights!). We never pay this much for a room, but that’s how desperate we were for a vacation – we had planned to stay in a Marriott in Sanya where we’ve had a good experience, but COVID and visa renewal delays prevented us from leaving our province. We literally went to Wutaishan for the Marriott - not for the mountain. Since my space is limited here, I hope it will suffice to say that our weary family had to spend the weekend working hard to enjoy our short vacation, rather than having the highly anticipated respite from the stressors of living in this nation during a very stressful time. No pool (closed because of COVID though no other hotel in our province has done this for a long time - our confirmation email and the website didn’t even mention the pool closure and we didn’t find out until we had unexpectedly had to pay an additional $100 to enter the park before getting to the hotel), no cool air con (hotel said cool air not necessary, but with the warmer than normal temps it was - and it was after May holiday, so it should been able to turn on cool), no screens on windows so we couldn’t open windows without bugs, beds harder than usual, rooms not together and then when moved, we were given lower floors and not the better view (which I thought I had chosen to pay for), and the fridge in the room wasn't cold. Swimming and hanging out in the comfy hotel with the great view were the only things we’d really planned on for the weekend. Neither of which happened. We are so completely disappointed and are wishing that for that experience we had just stayed in one of the smaller, cheaper Chinese hotels that we would have been prepared for a less than ideal experience. I can say the breakfast was good and we were glad they brought us ice whenever we asked. The staff was nice, but there were limits to what they could change in this whole thing. The one thing that redeemed this a little for my kids was when we drove up the mountain and there were silver foxes all over the place.

非常好的入住體驗，酒店各方面都很棒，下午茶做得很用心。晚餐吃過一次火鍋、一次粵菜，也不錯，價格合理。酒店裝修精緻大氣，還有一個湖，湖心有座塔和小橋，那天剛好是一輪圓月當空，就拍到了圓月在塔頂的照片。整體入住體驗非常值！推薦！

房間挺大的，床也很大。我們本來因為到達的那一天已經是很晚了，所以就臨時訂的雙床房，想着第2天換套房，沒想到雙床的床也有1米35的寬度，我們帶孩子睡一點都不擁擠。 酒店的西餐廳，餐飲部服務工作人員很好，有位戴眼鏡經理一直很客氣的招呼。用餐期間來徵詢我們的意見，我們提了一點建議，他們還很客氣的贈送了啤酒。冰激凌雙球好便宜，兩個冰激凌雙球才28元，會員還打了9折。 酒店門口的景色不錯，我們用無人機拍了，也用手機給家人拍了很多照片。 到達酒店需要先購買景區的門票，然後提前通知酒店前台，他們會派接駁車到景區的車站來接。我們是自己租的車，因為沒有預約上號，所以就停在售票大廳景區外面的免費停車場，走大概兩三百米進售票大廳，買完票後就在車站等接駁車，第2天去五台山也是接駁車，會送我們到免費的公交車站乘坐8路。

首先剛剛辦理完入住 禮賓送入行李箱 找她找個火機 火柴 説酒店不提供 可以買 以15元價格購買得 然後晚上不好用聯繫前台 想換一個 結果值班經理説沒有賣過 給了我一個火機 我把買的那個給他放在機器人裏面 我換好衣服下去 把給他看付款記錄 他找到那個禮賓 確實是個人做法 入住萬豪多次這麼惡劣行為第一次見 值班經理處理方式就是把那15元退給我 我説不用啦哇 這個處理讓消費者毫無好感可言 再説説西餐廳吧 我去吃啦2天 裏面管理人員那個女管理服務意識淺薄 2天服務都不積極 第一天我就位半天 酒水餐食都上來啦 餐盤還是我主動要噠 第二天我入座半天那個女管理 就在我旁邊 就是不給我倒杯水 給後過去倒水 我問他要再給我倒 後面叫他們送幾衹酒水 到房間 我去樓下中餐廳找朋友啦今天退房時 剩3隻酒水 西餐廳不給退？一個店不給退 我的天 是西餐廳財務嫌棄麻煩嘛？ 住過這嘛多次萬豪 這是最差得 退房時連個禮賓都沒有 還是我主動問前台 才幫我叫得 糟糕這就是裏面最好得酒店標桿嘛？

酒店非常乾淨，服務也好，餐廳環境非常乾淨漂亮，非常喜歡，我們預約車輛沒有預約上，所以去殊像寺是酒店給叫的的士，按趟收費，一趟100，很方便

我和朋友都預訂了萬豪，年年如此，今年朋友比我晚了一些高了幾十塊錢也無所謂，到了以後服務員説按照我的價格算兩個房間因為房型是一樣的，也讓我確認簽字了，第二天退房價格改了，打電話以後加了微信也沒承認服務有問題，自然告知我讓我自己看攜程！如果當時發現價格不同告訴我有失誤，我能接受！單子上劃來劃去，也不承認服務上的瑕疵非常不認同😵💫

車輛管控期間不好預約，選擇住萬豪是非常不錯的選擇，距離景區400米，走路3分鐘，過了馬路就是。此行還嘗試了晚餐和早餐，既吃飽又吃好。除去酒店環境好以外，酒店的服務人員素質也高，服務態度好。在辦理入住、回訪和退房時前台人員表現出了很高的專業素養，是很開心的一次入住，非常感謝。

在景區裏能有萬豪這樣的酒店真好，大堂經理和前台各位都非常貼心，大冷天無論入住還是退房馬上送上温熱的礦泉水。電瓶接駁車很方便。早餐很棒，房間衞生還可以再好些，淋浴間密封條可以及時檢修更換。