Gattinomio
ngày 12 tháng 5 năm 2024
Beautiful hotel with an amazing view on Würzburg. Unfortunately the amenities and service are not what you would expect for such hotel. It starts with the hotel check-in, starting officially at 15. We were refused access to the room at 14:25, not because the room was not ready but because it was not 15:00 yet. I never experienced that anywhere else, especially not in a 4 stars hotel. Since we had to wait for half an hour, we sat at the café and ordered two cocktails. The terrasse is really beautiful. But for 10€ each our drinks were mainly ice with not much to drink. The waiters were nice but most of them seem lacking experience and everything took a really long time. Upon check-in we were also told that breakfast was until 10:30 latest and that we had to be done by 11 very latest as people were coming then for the Sunday brunch. Some stuff was already installed for the brunch in the middle of the breakfast and it made us feel we had to rush. The room itself was really nice except for the TV which had the size of a laptop screen and really bad quality. At least 15 years old. There was also mold in the shower. Overall a nice place but it needs some upgrading. Also for a 4 stars hotel there should be a better attention to the client. Currently definitely not worth the price.
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