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Tài Khoản Khách
Phòng Deluxe 2 giường
Lưu trú vào thg 10, 2024
Du lịch cùng bạn bè
2 đánh giá
2.0/5
Đăng tải vào 18 thg 11, 2024
The hotel is undergoing upgrades. The ceiling board are exposed. Heater was down, and not informed till we called the front desk to enquire. Its a smoking allowed hotel.
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, we are extremely grateful that you have chosen to stay at Vienna Hotel and even more so for taking the precious time to leave us a review and point out the problems we have. We sincerely apologize for the unpleasant experience we have caused you. Regarding the issue of hot water supply, we have carried out a comprehensive maintenance on the boiler equipment to ensure that sufficient hot water can be provided to guests throughout the day. As for the dirty and messy condition of the rooms, it is a serious dereliction of our duty. We will strengthen the supervision and management of the guest room cleaning process, requiring our staff to clean the rooms more meticulously, including thoroughly removing the stains on the tables, promptly cleaning the trash cans, and dealing with and maintaining the moldy walls, so as to create a clean and tidy living environment for our guests. We will take this feedback as an opportunity to comprehensively improve the service quality and facility level of our hotel. We hope that we will have the opportunity to serve you again in the future and let you see our improvements and progress.
ht91
Phòng suite gia đình
Lưu trú vào thg 10, 2024
Du lịch cùng bạn bè
1 đánh giá
1.7/5
Đăng tải vào 14 thg 11, 2024
Positives: good location
Negatives: no hot water (only available in the morning as heater wasn't working in the evening)
Dirty rooms (e.g. stains on tables, dustbins not cleaned, mouldy walls)
Furnishing was dated, corridor had openings on top (revealing waterpipes) painting scaffold blocking hallway (see phot
Dịch
Phản Hồi Từ Khách Sạn: Dear guests, we are extremely grateful that you have chosen to stay at Vienna Hotel and even more so for taking the precious time to leave us a review and point out the problems we have. We sincerely apologize for the unpleasant experience we have caused you.Regarding the issue of hot water supply, we have carried out a comprehensive maintenance on the boiler equipment to ensure that sufficient hot water can be provided to guests throughout the day. As for the dirty and messy condition of the rooms, it is a serious dereliction of our duty. We will strengthen the supervision and management of the guest room cleaning process, requiring our staff to clean the rooms more meticulously, including thoroughly removing the stains on the tables, promptly cleaning the trash cans, and dealing with and maintaining the moldy walls, so as to create a clean and tidy living environment for our guests.We will take this feedback as an opportunity to comprehensively improve the service quality and facility level of our hotel. We hope that we will have the opportunity to serve you again in the future and let you see our improvements and progress.
Tài Khoản Khách
Phòng Giường Queen Hạng Sang
Lưu trú vào thg 3, 2024
Gia đình
1 đánh giá
4.0/5
Rất Tốt
Đăng tải vào 9 thg 4, 2024
SOverall satisfied. Breakfast was bad...
Dịch
Phản Hồi Từ Khách Sạn: 尊敬的賓客:您好!感謝您對小維的認可!但是我們知道距離您心目中的全五分標準還有一定的差距, 我們會繼續努力的! 祝: 開心每一天!
Cliff
Phòng Deluxe 2 giường
Lưu trú vào thg 8, 2023
Du lịch cùng bạn bè
28 đánh giá
5.0/5
Nổi Bật
Đăng tải vào 7 thg 9, 2023
Good location . Clean and tidy but the breakfast is only at average level