Fairmont Wuhan

Booked the hotel for a weekend get away. We chose this hotel based on recommendations from friends and because of the pool available to use. After checking in we were upgraded free of charge to a deluxe room and were gifted a complementare tea/coffee voucher whilst we waited for our new room. Our luggage was taken up to the room whilst we enjoyed our coffee. The room was nice and clean and had a good view of the city. We decided to change and head down to the pool, only to be told a swimming cap was required if we wanted to swim, they had swim caps to buy but for the sake of a one night stay we decided not to purchase the swim caps as we wouldn't have used them again, I feel like had we known about this rule when booking we could have prepared our own to take. When we returned back to the room we decided to run a bath, whilst running the bath house keeping invited themselves into our room and then left when they realised it was occupied. We thought this was strange as we hadn't long checked in and didn't require housekeeping. Other than that it was a pleasurable stay.

It’s not really the hotels fault, the customers they get don’t deserve to stay at such a nice hotel. The staff and hotel itself is nice

We had a fantastic stay at the Fairmont Wuhan to celebrate a birthday! The Guest Service Manager, Irina Guo, was extremely helpful and accommodating to make the experience extra special. The food and service at the hotel restaurant and bar, 1907, was first rate. Would strongly recommend a cocktail and dinner set. The service staff was made aware of the birthday by Ms.Guo, and Josie greeted us with a "Happy Birthday" accompanied by a complimentary glass of champagne. The breakfast was also first rate with pretty much anything you could want. Following breakfast, we were greeted by another guest service staff member, Guillaume, who ensured we had everything we needed. It was truly the pinnacle of hotel service! 5 stars.