Hampton by Hilton Wuhan Qingnian Road

It was my second time staying in this hotel but it is far disappointed on the service this time. Location-wise the hotel is good, room and facilities conditions are still in good shape, its 5min walking distance to Fanhu metro station and there is also the Paradise Mall next to Fanhu station. There are some shops, bar and club underneath the hotel open air mall. The service was poor this time, we checked in at 2pm without heavy traffic at front desk, as we staying for 3 nights so requested for a higher floor, staff told me no ordinary room available at higher floor but one available with a pillar inside the room, but since the room was dark after seeing then I requested to change to another one, then I was arrange to one with strong cigarette odor, at the end only until the 3rd room would be good but its already almost 4pm, I just wonder why the room couldn't provided at first place. The second incidence was about DND, we for sure pushed the DND button before we left and came back the DND was deactivated and the room was cleaned up, we felt it was ridiculous as we didn't lock up anything in our room, and there isn't any safe inside the room. Luckily the 2nd night Overall the hotel hardware is good at this point but hope the staff could be trained up to handle situations. For instance, when I called and said the room has strong cigarettes odor and would like to change the room, the front desk lady insisted to ask clean lady come up and handle, I was thinking how the cleaner could handle the situation? then clean lady came up and saying to open window and door....I was speechless and call to front desk again before the guy who helped me checked in answered and ensure next room (3rd room) would be good.

Is amazing to have ahuge pillar right in between the window.. the water pressure in the shower is low. Their room rate is high among the Hilton or similar standard hotels.

This is a neat, stylish and clean hotel. The bedding is very comfortable. The hotel is nearby a shooping mall, 天街，which is convenient for the traveler to have meals. It takes few minutes to access the metro station.

The place is very good.. 👍 It’s near in the paradise mall and subway station . 🚉 100 percent recommended..

Location is quite nice. Although there was several things which decreased our experience of staying at this place: there was no soap in the room; breakfast is sooo mediocre Overall not bad

Room was great, very clean, well appointed and very new. The location is also great,close to everything, breakfast was also good. Got upgraded due to Hilton Gold Member, however really no other recognitions. Unfortunately, the service was the let down, reception staff showed no interest, no eye contact, no communication, didn’t tell me where is the restaurant opening hours, inclusions of my room and worst didn’t even tell me where is the lift to get to our room.

Lucky

酒店位置也很好找，地鐵站很近，酒店服務也很好，點的外賣有機器人送上門，前台hedy特別熱情，酒店服務很好，可以在酒店借傘、還有有創口貼和免費的茶水和曲奇小餅乾。房間整潔乾淨，收拾的很好。洗衣烘衣也很方便，還有自助式餐廳，早餐也很不錯，推薦

地理位置特別好，還免費為我們升級房型，房間寬敞整潔，特別是前台的工作人員hedy主動、熱情、禮貌，待客如親人，有求必應。周邊吃喝玩樂很方便，酒店有免費的停車場，相當不錯，房間大堂衞生都是特別乾淨整潔的，還是值得大家入住的