Spa Hotel at Ribby Hall Village

The most amazing trip from start to finish. The aquathermal journey was amazing, the deep tissue massage was amazing.... and the food , I don't know where to start !! Just superb !! Special thanks to Jane T, Kirsty and Irina for making the trip extra special.

From the moment we arrived we were provided with high class service. I’ve booked this trip for my birthday as a celebration. All staff made my trip special. We really appreciated the upgraded room. What a lovely gesture. What an amazing suite with lounge and our own balcony. We just loved it. We ate in the Orangery. The food was unbelievably good. The hotel was spotless and nothing was too difficult for any hotel staff. The spa was amazing, if you want a great relaxing time with attention for detail. This is your place.

I had a spa day today, with afternoon tea - the spa was superb, exactly as it was on previous visits. Unfortunately, the afternoon tea was awful. The bread was stale, which the waitress acknowledged when she touched it - and asked if we would like another sandwich to replace it - which we didn’t. When we moved onto the cakes, they were also stale. I do think that this could have been a mix up, prepared too early and left out uncovered, therefore the bread and cake had gone hard. When we went to leave the restaurant, a senior member of staff asked it everything was ok - it clearly wasn’t as we hadn’t really eaten anything. I explained about the food being stale, to which she replied “yes I am aware, I’ve made a compensation of £2 on your drinks bill”. Her comment was an absolute insult. I believe that the afternoon tea is £58 and it was deemed appropriate to discount it by £2, when the entire meal was inedible! A shame about the meal and the service but the managers response was a disgrace. Highly recommend the spa but forget about the meal.

For what we paid for the room for one night I just expected a lot better. Booked the whole spa package, two hour thermal journey, evening meal, room for the night and breakfast. There were loads of silverfish on the bathroom floor in the morning!! Half the TV channels didn't work. The light on the vanity mirror didn't work. I asked for a couple more decaf coffee pods for the room and was told there was a small charge, surely they're making enough money on the overpriced room?! And the evening meal in The Orangery (you'll have to see my separate review for them) was so disappointing. When checking out and asked how our stay was, I expressed all these issues without much of an apology or any great interest from the receptionist. "There's a discount code here (offered to everyone) so if you book again with us you'll get 10% off" Well I certainly won't be doing now, if you'd offered more of an apology or any compensation I might have changed my mind but certainly not recommend staying here now. The spa I can't fault, visited several times but just so very disappointed on what was meant to be a relaxing anniversary break.

Perfection - As close to the best weekend you can buy - not the lowest price - but a memorable stay - reception / rooms/ facilities / spa /chauffeur driven Bentley - too & from the restaurant- world class - truly spoiled -Breakfast 👎 excessive waiting time to be seated - 40 minutes wait/ cold toast - frozen butter - watery scramble eggs - poor service -! This breakfast service will need overhaul if we are ever to call - stay over again Anna / Spa - 2 treatments - amazing 🤩-Thanks The only other requirement for a good nights sleep 🛌- THE PILLOWS ( Room 1041 ) go check them out !

We have just been to the Spa hotel at Ribbyhall, it was a beautiful time, it is the best place to enjoy a relaxing time. The aqua thermal journey was amazing, the food was beautiful and everywhere was lovely and clean. The staff are great they look after you so much there service is outstanding, so I would like to thank the staff for the wonderful hospitality xxx We hope to come again very soon