Holiday Inn Express & Suites Worthington by IHG

Cancelled 3 days in advance- even bought the trip protection- could not cancel and virtual agent did not assist

The staff were extremely courteous and helpful. There were no difficulties whatsoever. This is one of the cleanest hotels I've ever stayed in.

The staff (Collette) was great at welcoming us and getting us checked in! Room was decent but nothing special. No fan in the bathroom so it gets dripping wet from the steam. Ice machine was on the 3rd floor (we were on the 2nd floor). Pool area in enclosed and the air temp was like a sauna while the water was very cold. Family still very much enjoyed the pool and we were thankful it was open until 10pm. Breakfast was decent, no bacon, had to request items to be replenished, and very crowded. Great coffee / hot tea bar options.