Hampton Inn & Suites Baltimore/Woodlawn

The staff were excellent, friendly and knowledge of places to dine. the hotel was very clean, and easy to find

Upon Checking in I was told that the room I reserved was not available. Upon receiving the “other” room provided, i wasn’t offered any accommodation. I was in town for work and needed to extend my stay one day. I asked the receptionist if I could remain in the same room, she said “just re-book online.” I re-booked and afterwards, was told the room I booked “wouldn’t allow for me to remain in the room.” So long story short, due to technical reasons, I had to relocate inconveniently, to another room on the 5th floor. My question is, if my original room was “given away”, why not just compensate by allowing me to remain in the same room in which I’ve paid for? I will NOT be returning to this hotel. Not the best neighborhood.

Nice hotel, horrible location. Was not a good location. Low budget hotel with constant “activity” next door, which caused concern. Another party with us had to call the police regarding noise and concern for guest’s welfare at 3am, when front desk staff was alerted twice and did nothing.

I picked this hotel after and extensive search because it showed a room with a bath tub due to the fact that I am disabled and use the tub for pain management. However upon arrival the room only had a stand up shower. When I went to the counter to ask for help I was told they could not help me because I ordered the room from *******.

Lukewarm Everything was good until I went to take a shower & the water was lukewarm.

Staff upon check in was extremely helpful! Uma and Bhaijavi (sorry if i mispelled that), were great, friendly and made sure that even though I booked through a third party the mistake that was made somewhere was corrected.