Tài Khoản Khách
ngày 28 tháng 4 năm 2025
We were so disappointed with this hotel. When we arrived we spoke to the member of staff greeting us in the restaurant. We couldn't fault his customer service, friendly and efficient. The restaurant is beautifully decorated and we had already seen very good reviews for the food. Unfortunately this is where the praise stops. The communal areas leading to the rooms are tired and dirty, needs new carpets and painting. We stayed in room 1 on the top floor, which is the photograph of the four poster bed. When we first entered the room it all looked fine, we left our cases and took ourselves out for the afternoon/evening. That proved to be our big mistake, if I had checked over the bathroom we wouldn't have stayed and I would have asked for a full refund. Quite frankly it was disgusting, mold on the tiles and ceiling, hand held shower, the tattiest bath mat I've ever seen, the towels smelt clean but were very thin and frayed through washing. I honestly didn't want to shower in there and definitely wouldn't have sat in the bath. This made me check the rest of the room, the four poster wobbles, the bedside cabinet is marked, the wardrobe smell musty so couldn't even hang my coat up. None of this is reflected in the downstairs area. The team would be better off closing this room off because it's going to damage the reputation of the restaurant. I did pass on my views when we left but I could tell my views were falling on deaf ears.
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