Spark by Hilton Williamsburg Historic Area

Was very pleased with the overall cleanliness and staff friendliness.

Staff were super kind, willing to support- but unfortunately adding lipstick to a pig only goes so far. I honestly believe when rooms are booked with third party apps the hotel gives you the bottom of the barrel room. This has been our experience lately. Arrived at check in, Madison was amazing- no issues- went upstairs to our room- Walked in- no lights- husband realized nothing was plugged in- We plugged lights in, then found a pretty a large whole in the wall ( looked like someone had pushed the couch thru the wall), next checked the beds- 2 pillows had no pillow cases, one pillow covered in sweat, the other pillow specks of blood, and one pillow a huge hole in the pillow case- Husband went down to front desk, they were super apologetic, sent someone up to check, front desk guy agreed that it was nasty and stated there is no way you guys put that hole in the wall. He then asked if they gave us a different room, indeed they had- we packed up and moved upstairs. Once upstairs the room at first glance appeared better. We turned on the air conditioning, dropped our stuff and went out for a bite to eat. Retuned approx three hours later welcomed back by the front staff. A/c wasn’t working and now the lights weren’t either, they were all unplugged ( they had worked when we left). Pillows again were missing pillow cases, one pillow case was so badly ripped, it wasn’t covering the entire end of the pillow. At this stage we were exhaust and decided to suck it up for the night, but called to let the front desk know we weren’t retuning the next day. Front desk was fine with this. Middle of the night my husbands sleep apnea machine came unplugged, upon closer inspection the plugs appear to be severely worn, and only hold male ends for a short period of time ( when his sleep apnea machine cord popped out, we also had no lights .. super thankful for cell flash lights! ) Again staff was kind, but unfortunately the hotel is in ROUGH shape- at least the two rooms we experienced.

All in all, it’s a nice hotel with a decent breakfast. The room is nice, but the maid service is very lacking. Been here for four nights and two of the days we had no maid service at all even though we left out the placard for maid service. One of the days we had partial maid service. Meaning that they replaced the towels and emptied the trash, but they left the bed unmade.