Holiday Inn Express Williamsburg

Clean great place near the University of Cumberlands. 100% recommending

Friendly staff Customer service was excellent. Friendly staff and the over all atmosphere was great.

Some Ups, Some Downs Hotel is attractive with modern furnishings and amenities. Room was very comfortable and well-appointed. At check-in, the Front Desk charged $20 to my credit card, which she said was a "resort fee." Later, I checked my ********** receipt and saw that the resort fee was only supposed to be $2.22. One of the two keycards we initially were given did not work, so we returned to Front Desk for a replacement, which was successful. When we moved a wastebasket in the bathroom, there was dirt and a used cotton pad underneath; that was a bit disgusting and made me question how well the entire room had been cleaned. (I did tell the Front Desk about this when we checked out.) Breakfast seating area seemed too small for size of hotel; very busy and all seats taken. Breakfast was very good, but attendant had a hard time keeping up with demand. Serving area is not well-designed; hard to balance plate while dishing out food. I asked for receipt at check-out. The Front Desk took a long time/had difficulty printing it out. The $20 charge from check-in was not on there, and the credit card was shown as MasterCard, not Visa. Later I saw that the charge shown was $120.93! I will check my Visa statement and straighten things out as needed at that time. The hotel seems very new, so perhaps these things are a reflection of employees trying to get the hang of things.