Hotel Nassauer Hof

I have stayed here 3 times. The first year was great, the second year was not good (the gourmet restaurant, the bar and the spa were closed) But, this year everything was open and it was as good as the first year. My room was large. The bed was extremely comfortable. Reception was good but I had just driven 5 hours alone and my room was not ready and it was 3pm. I had a meltdown as it was 90 degrees outside and also in the lobby. They got my room ready within 30 min. The first night I at in the more casual restaurant, Organerie. It was very good. The next night I ate in the gourmet restaurant, Die Ente, which was excellent. They were serving in the outdoor patio and it was lovely. Service was excellent. I will definitely return next summer.

My wife and I have enjoyed being guests at the Nassauer Hot for many years. Their excellent service begins the moment you exit your vehicle, and continues through check-in, the service from their Concierge, and our favorite wellness experience - the Therme Spa! The hotel has also improved their breakfast service, and the cocktails from their bar are always a special treat. Unfortunately, we've experienced problems from their Housekeeping staff, from leaving dirty dishes in the room to repeatedly disturbing our sleep - questioning us as to when we'd be checking out. These rude disruptions and oversights marred what would have otherwise been a perfect romantic getaway weekend.

The Nassauer Hof has always been my favorite hotel in Wiesbaden. I have stayed there many times over the past 14 years; however, I have not been to Wiesbaden since the pandemic. When I got to the hotel, they had no record of me being a prior guest. They told me that their system was updated and that all older customers had been dropped off if there had been no stay in 2-3 years. When I would come in previously, I would always be greeted by name and receive an automatic room upgrade; this time, it showed as a first visit. My room was warm when I arrived. I put the air conditioning up, and I thought it cooled down. But it was still warm. I was at the property for three nights. Finally, on the third night, I couldn't take it anymore and called down to the front desk. A housekeeping staff member came in and could tell it wasn't working; she reported to Frau Lopez, who came and said to me that It was not working and that they could transfer my room.I was still trying to figure out how they could do that, as the hotel could not give me the extra third night at the front desk, and I had to book the third night on the hotel's website (not a partner website). I was very hesitant, but she and Jannis Bamberg made it seamless. Jannis brought my bags packed to the storage area so that I could take only one bag to the checkout in the morning. The room was not comparable to the one I was in, but it was cooler. There was a smell of old smoke. My real question is why a housekeeping staff member did not notice this and report it to the front desk. Instead, I noticed they turned the thermostat to max. Frau Lopez said that would never work as it can only reach a specific temperature. Perhaps, some training needs to be done. On a positive note, the spa at Nassauer Hof was as delightful as always, maintaining its high standards and providing a relaxing experience. One issue that needs attention is the bees, which seemed to be out of control during my stay. They were particularly aggressive around the outdoor areas and even found their way inside the breakfast area. I suggested placing small fans on the tables to deter them, and I hope this advice will be considered. The entire experience could have been better, and it's time to update the bed linens; they have been the same for at least 14 years.

This is still a grand hotel in the classic sense, upon arrival a doorman greeted us and offered to park the car and the luggage was brought up to the room. The suite was really nice, due to a biathlon they moved us to a courtyard view, which does need some attention as you see flaking paint but the thought was appreciated due to it being quiet. As we were there for the wine fest lack of view was not an issue. The rooms themselves are nicely decorated and very comfortable. The Spa and thermal pool are worth the visit and the staff there are great. Breakfast was a bit hit and mis and not what I would expect for such a hotel. The buffet side is good with a reasonable selection although somethings take time to get restocked. We ordered French toast from the menu one day and after asking for it 3 times gave up after 45 min and left. Water bottles in the room were not replaced and just left there empty for a few days, same with the empty champagne glasses and the plate with a half eaten strawberry . Walk past one of the other rooms which was being made up and noticed the housekeeping staff lying on the bed. One afternoon the kids used a lush bath-bomb which left some pink staining on the marble, when we came back found a letter from the turn-down service asking to contact the front desk about the issue as soon as possible. Although probably just to find out what it was to get the stain out. ( I managed it with water a towelette and some scrubbing) I guess that housekeeping not their strength. We normally stay in Mainz when we are in the area as we find the hotels there more consistent especially at this price point. This might seem like nit picking but at the price its the details you pay for and that's why its 4 not 5 in the rating.

Each room is different. Old charm luxury and all a bit posh. Breakfast is quite good in the Orangerie, makes you wonder if Audrey Hepburn sat at the same table. Visiting the thermal pool is a must! Lovely robes, slippers and bathroom toiletries. Front desk personnel are pleasant, it is evident they want you to enjoy your stay. There are only 3 TV channels in English.

Stayed overnight for the Stadtfest. Great location, and great service. Valet parking was awesome and timely. I would like to recognize Mr. Ralph Weller for assisting us with check in. He was so courteous and friendly. He was working as concierge, reception, and valet … a true jack of all trades. He was able to check us in early so my wife could prepare for a facial. Much thanks and kudos sir! Service here is without fault. The only negative is the bar allows smoking. This minimally dampened our evening and forced us to have our evening cocktail in the lobby lounge which is less intimate. From both a health and luxury standpoint this should be discontinued and smokers can retire outside. At any rate this hotel is very good and I highly recommend it. Room 206 has a lovely view of the Kurhaus.