Whitstable

Where do I start. Firstly the room as expected was clean and tidy, which I’ve come to expect with Premier. We arrived just before dinner and decided to eat there, as meals are usually ok. I know they are making changes but the food was terrible. My wife and I had fish and chips, cold chips and powdery tasting fish. My mother had chicken goujons which were like rubber. Coffee was tasteless. Moving on to the morning after a good sleep as we were very tired after a long journey. Shower, ours was cold, we could not get hot water. This was remedied after talking to the reception. Breakfast. We were booked in for 9am. There was no cooked breakfast until nearly 9.45am and because everyone was waiting was gone in a flash so another wait until more was cooked. The only other time we ate there was the last morning which was cooked on request and had to wait 1hr for it. I must add that I think it was all down to being under staffed. The poor lad having to book people in was also taking orders being a waiter and having to clean tables. This guy should be given a medal. I asked at reception if we could change rooms due to trouble for the ladies getting in and out of the bath. This was never addressed, consequently my wife had a fall on the last morning. Lastly you now get two different WiFi signals one is free the other as usual for greedy businesses wasn’t. The free speed was limited to 0.8mb/s Terrible. So after many years of using Premier inns, this will be my last.

Staff were friendly but the hotel needs updating. No air conditioning, and rooms are very stuffy and hot. No water available in the vending machine or in the restaurant, no wine, only 1 type of beer available, staff apologising for lack of stock. In this warm weather you would expect a hotel to at least have a stock of water, but they had nothing and recommended me to go to Aldi or M&S to get water.

The hotel decor was very dated and did not meet the standard currentlyb advertised by Premier Inn.. Bed was not great. Shower was an over the bath with a shower curtain. Shower ran hot and cold. The bath was also very high so could be difficult for some people to get into. No handrails in Shower. No air-conditioning and fan provided didn't do a lot.

The room was perfect apart from being extremely hot. I accept that it was on the hottest day of the year but air conditioning would have been very welcome. A fan had been provided. If you are placed at the end of the hotel it is advised that the walk to the later rooms is quite long especially with luggage on a hot day. There is also no lift which is specified on the website. The hotel is only on 2 floors though. Staff were attentive, car parking easy and hotel very clean. Overall a good experience to be expected from Premier Inn. Very short drive to Whitstable and other coastal attractions.

Convenient location on a main road easy to find with lots of parking,close to Whitstable town centre. Entrance is at the rear of the building Easy check in Building is in need of a bit of care and attention,paintwork very shabby in halls,front of restaurant area closed. Comfortable bed,shower wasn’t great (not very powerful) Room had a slight musty smell Waited far too long to be seated in the restaurant,not busy but no sign of any staff Hot Breakfast buffet style, Good selection of pastries,Fruit and Yogurt on the Continental breakfast Coffee machine packed up Toaster took forever.. Previous diners plates and cutlery left on tables,making it difficult for new diners to find a clean table. Overall ok but not the best PI stay for the price we paid Would probably stay somewhere else next time we visit

Great setting for Kent coast trip. Welcoming and friendly staff.Bedroom/bathroom clean and comfortable. Great shower and bath. Enjoyed tasty breakfast. However, overall setting is dark and rundown, which may put people off as it looks uncared for.