Whitstable

Where do I start. Firstly the room as expected was clean and tidy, which I’ve come to expect with Premier. We arrived just before dinner and decided to eat there, as meals are usually ok. I know they are making changes but the food was terrible. My wife and I had fish and chips, cold chips and powdery tasting fish. My mother had chicken goujons which were like rubber. Coffee was tasteless. Moving on to the morning after a good sleep as we were very tired after a long journey. Shower, ours was cold, we could not get hot water. This was remedied after talking to the reception. Breakfast. We were booked in for 9am. There was no cooked breakfast until nearly 9.45am and because everyone was waiting was gone in a flash so another wait until more was cooked. The only other time we ate there was the last morning which was cooked on request and had to wait 1hr for it. I must add that I think it was all down to being under staffed. The poor lad having to book people in was also taking orders being a waiter and having to clean tables. This guy should be given a medal. I asked at reception if we could change rooms due to trouble for the ladies getting in and out of the bath. This was never addressed, consequently my wife had a fall on the last morning. Lastly you now get two different WiFi signals one is free the other as usual for greedy businesses wasn’t. The free speed was limited to 0.8mb/s Terrible. So after many years of using Premier inns, this will be my last.

Good budget hotel with reasonable amenities and friendly staff. I would advise seeking elsewhere for breakfast as not worth the added price. Prepare for a warm evening as room temperature hard to adjust. Require a drive to get to Whitatable.

Our stay was wonderful and the staff were brilliant. Thank you Ella the housekeeper for the bottle and birthday card totally unexpected but a beautiful surprise. They were soo helpful. Location was good to explore the area. Kids enjoyed their breakfast

Not a great experience and as a shareholder of Whitbread, I feel really disappointed. First room we were allocated didn’t have heating that worked and the bathroom hadn’t been cleaned to the standard expected. 2nd room had a really awful smell (although the heating worked) and generally very unclean- stains uo the wall and dust around skirting boards, hairs in bathroom etc Very disappointed ☹️

Clean spacious room comfortable bed powerful shower. The staff in the dining room at dinner and breakfast were amazing, helpful, efficient and engaging. The waiter who served us dinner was on duty at breakfast, he works so hard and kept smiling

Rooms clean, tidy and comfortable. Staff very friendly and efficient especially Stephen and Lewis in the restaurant, Stacey on reception not forgetting Thelma on the cleaning team Very enjoyable 3 night stay. Staff working hard to look over us. Well done guys and gals.