The Greenbrier Hotel

I will start with my mom was here many years ago and we were excited to come here as a family to spend some time at Holidays. It was not the experience my mother remembered from her past visit. The place is beautiful but did see some areas in need of repair ceilings and such. The staff was all amazing, kind and helpful. They did seem to be very short staffed however. We traveled with our 2 younger children and lunch options and dinner options were very limited. Breakfast was as well with the exception of main dining there is only coffee shop which always had a long line. One family member was sick after eating at the golf course the first night and had difficulty getting anything from room service that ws lite and all we could find was tomato bisque for dinner for her no chicken broth or soup to be found. We did the bunker tour with Frank who ws very knowledgeable and kind and friendly we enjoyed that. We really enjoyed the escape rooms with Gamemaster Mike he was alot of fun, we highly recommend both activities. We did the indoor history tour again very enjoyable. We tried twice to see the president's cottage. We were told by concierge it was open 12-4 as it is listed on website. Both days we could go it was closed and concierge did not know till another couple we ere with told them. We were not able to see it at all during our stay. The kids wanted pizza for lunch and there is supposedly a 24 hour pizza place that again we were told by concierge and by website it was open but it ws dark and doors locked the whole time we were there. The one lunch place had 2 hour weight for lunch and coffeehouse has super limited options so my kids actually did not get lunch the one day because they ate at the coffeehouse the day before and did not want the same thing again. pimento cheese was spicy which in not great for kids. Pool was nice except there were 3 lifeguards all sitting together in the center talking barely watching the pool, hope nothing happens on their watch. Ice skating was great! Bowling and arcade was alot of fun. Tea was insane people grabbing cookies like it is black friday.. maybe they were hungry from no lunch. The bar was nice and we ate there the last night but we had to sit in the lattice room(white room between ballroom and bar area) and a photographer came in and started setting up and taking pictures so the flash was unpleasant but it is extremely hard to find a place to sit and you can only order food if you have a table. So frustrating. Pizza and burgers at bar were really good. Service was good but be prepared to wait there was only 2 cocktail waitresses for all 3 huge rooms and 2 bartenders, way inderstaffed but they did well considering. We had reservations at Forum one night it was the best we had really while we were there. Breakfast in main dining ws great and service ws amazing. Bellhops, Valet everyone were wonderful. From talking to other guests we understand it has gone quite downhill in recent years. Rumors of owner

We were at the Greenbrier for the Greenbrier Classic basketball event. Our room, 1022, was tired at best. The carpet needs replaced as do two of the sitting chairs. The housekeeping was impeccable. Our dining experience differed depending on the venue and meal. The breakfast buffet was spectacular. Two meals at Drapers were just OK as were two meals at the lobby bar. Service at Drapers was perfect; not so much at the lobby bar. The basketball venue was beyond cool; basketball in a ballroom. I asked to speak to the manager on duty when we checked out; was told one was not available. I completed the email survey that they sent, expressing my observations and concerns giving my phone number and reaffirming my email address. Ten days later I called the Greenbrier and spoke with Eliza who gave me the usual boilerplate responses. She did not seem interested and could not tell me why no one followed up on my survey responses. I expect better from the Greenbrier, “America’s Resort.”

My stay at The Greenbrier was excellent from arrival to departure. The elegance of the entire facility and Southern hospitality made for a very special time. I enjoyed the beautiful room decor of Dorothy Draper being very spacious and cheerful. The two In-room breakfasts was a treat and like fine dining without getting dressed for the restaurant. The waiters bringing it were very hospitable. The spa pkg. was also a special treat. Dining at the Main Dining Room, Prime 44 West, The Forum and Drapers Cafe were all outstanding. I would highly recommend a stay at the Greenbrier. This was my second visit since 25 years ago and it was not disappointing!