Trinity Links Resort

After booking months in advance, I got a confirmation email regarding accommodation at the Trinity Links Resort on the 5th March 2025 from Margirita stating that it was for a three-bedroom Deluxe Golf View Apartment for our stay from the 22nd July 2025 until the 30th July 2025. I mentioned in my telephone conversation with Margirita that I had a son with special needs and requested an earlier check in. Margarita said she had noted this and asked me to call the resort on arrival in Cairns to let them know that I had arrived and they would accommodate this. On arrival in Cairns on the 22nd July at 10.45am, I called and spoke with Mr Mark Moss (General Manager), who suggested that I get some lunch and make my way to the resort by 1pm by which time the room will be ready. I arrived at the resort at 1pm and was told that the room was still not ready and it will be available in 20 minutes. At 1.30 pm I once again approached the front desk and spoke with Sarah. Sarah was extremely rude, unhelpful and uninterested in helping us. She would not say what our room number was and just mentioned that it was poolside and was still not ready. I again went to the front desk at 3 pm and was told that the room was still unavailable. Sarah said that she would not contact housekeeping and interrupt them to check if the room has been completed. She then went on to say that if we would give her ten minutes, she would be able to leave her desk and go to check on the status of the room with the cleaners. After stating that Margirita had told us that Apartment 80 is the Deluxe 3 Bedroom apartment that was allocated to us, check in commenced. We only obtained the keys at 3.30pm which is two and a half hours later than promised. We sat outside Reception waiting for check in to happen. The room was not poolside as they suggested when we arrived but was the golf view apartment that we had originally booked. Records in the apartment by cleaners showed that this room had already been cleaned on the 21st July 2025 and was ready for us to use when we had arrived according to the documentation in the room. To add further insult to our excessive wait times, Mr Mark Moss (General Manager) stated that had he known that we had a person with special needs, there was no way he would have stated that the room would be ready earlier and that check in would not be until 4pm which is the time stated on the website. I found this statement very insulting and rude but also a very discriminatory statement. The room that they gave us was not the same as described on the website. There were no bed heads, no DVD player, no Foxtel, stained carpets, and certainly not recently renovated as mentioned when I booked the apartment. The air conditioning unit filter was dirty. Two downlights not working. Only one light in bedroom three. Light fittings were filthy and a live cockroach fell out of the bathroom light fitting. The clothes stand was broken, the coffee maker was not working and there was extreme

This resort is quite a way of of town. It has pleasant tropical pool areas viewed from unit balconies. It is rather dated and could do with renovations. Spacious units though with pleasant balconies.

Our week in this well appointed accomodation was made ibto a oleasurable experience because we could just enjoy our time there without having to stock up with essentials. Quality fittings and apoliances with pkenty of glasses and crockery took the hassle out of self catering.