The Langley, a Luxury Collection Hotel, Buckinghamshire

Fantastic experience from start to finish. Friendly and anticipating staff. By far the best place in the area. It has everything you need for a stay as a couple or family. Stunning gym (real gym) and spa - biggest underground spa in Europe. Cant wait to come back in the spring to try the outdoor pool and tennis facilities. We did not test the cinema room, something else to check out.

The RUDEST front of house staff we have EVER experienced. I seriously feel people need to second guess whether or not the hospitality service is for them. I am 37 weeks pregnant and due to reconstruction at our home my husband and I wanted to book the largest suite at the hotel for a week for the first week of our son's life to rest whilst our home was being completed. I'm not sure if it's because we don't meet the ethnic profile of their usual clientele but they wouldn't even let us get past security. The nonchalant and rude tone taken even left the security guard apologising on the Managers behalf. So upset and humiliated and hurt that we are still facing this level of low regard in 2025. I really wish I had recorded the interaction it would have gone viral showcasing the preduice and lack of compassionate service some niche, traditional luxury hotels still uphold. Heartbroken.

My husband and I booked two nights at the Langley to celebrate our wedding anniversary. I informed the hotel prior to check-in that this was special occasion but no acknowledgment was made throughout our stay (despite us having Bonvoy Platinum status). The hotel located in a beautiful countryside and the hard product is fantastic. The outside of the hotel is simply stunning and it is clear, no expense was spared to decorate the rooms. What really lets this hotel down, is the service, from the front desk to the bar and breakfast, all staff look and behave like they would rather be somewhere else. This put us off eating in the hotel and we chose to dine elsewhere. Breakfast is limited; continental or cooked option. A single dish has to be selected, basket of rolls and pastries is brought to the table. It was obvious on the second day (Sunday) that the bread was bought the previous day and simply reheated in the oven before serving. What was advertised as freshly squeezed orange juice, was clearly just a juice from a carton. I do have to complement the concierge, who helped us with our luggage delivered by BA to a wrong location. He organised a trusted driver to bring the luggage and kept us informed throughout. This is much appreciated. Overall, the hotel has a huge potential but let’s itself down but simply not caring about customer experience.

We went on a spa escape with my fiancee for her birthday. We stayed for only 1 night and had spa treatments that were included in our package. The staff throughout were excellent, they had our room ready at lunchtime to allow for an early check in and the front desk were all very friendly. As were the staff in the spa, the barstaff and the restaurant staff for breakfast. I couldnt fault the service while we were there. We had a brewhouse room with a terrace which was nice to sit out in with a beer in the evening. Despite the changeable weather we were able to have a nice walk around the grounds on the Saturday. The spa was very quiet and calm which was exactly what we were looking for in a countryside weekend retreat. The treatments were excellent and we were albe to enjoy the jacuzzi afterwards. The only downside was that the indoor swimming pool was out of order while we were there, which was a shame as the weather was too bad to enjoy the outdoor pool on the day. Besides that it was a great stay and we wouldn't hesitate to return again in the future.

My wife and I recently finished a one night stay, an overdue escape from the kids after over two years of constantly interrupted sleep. We booked using Bonvoy points, which confirmed into a classic room (the lowest category; the only one available for points booking), situated in the Brew House (separate annex building). I made two requests of the hotel. First, to give us a room in the Main House (the spa is situated there, and it’s freezing outside: there’s nothing less conducive to a relaxing trip to the spa than having to run a gauntlet between buildings in a bathrobe). Second, to give us late check-out (to make the most of a rare stay without the kids). I didn't have high expectation that my requests would be approved as this is not a huge hotel (big plus for us) and I lost Ambassador status when our little one arrived due to medical complications (having been on it since it was launched in 2011), so am only a lowly lifetime titanium. To my surprise, the first request was confirmed by email a few days before check in. The second was confirmed within hours of arrival. To my even greater surprise, and despite no mention of it at check in, when we were escorted to our room, we’d been upgraded to a junior suite - room 16 (one of three bedrooms which, together with a living room (not provided to us), makes to the Duke of Marlborough (Presidentlal) Suite. We were very appreciative of this. We settled in and then went for dinner at Cedar, the hotel’s restaurant. I have severe (anaphylaxis) allergies to shellfish and had advised the hotel in advance. All staff knew about this and we were assured all food would be prepared separately, with no risk of cross-contamination. In fact, the F&B manager came out to see me with some menus and asked for my meal preferences so things could be organised in advance. As a severe allergy sufferer, this is amazing and I'm so appreciative of the efforts. Needless to say, I had no allergy problems! The food in Cedar was out of this world. The wine (a very good bottle of Pommard) was delicious and the service absolutely faultless. It was one of the most enjoyable meals we’ve had in a hotel, and put us in a really good mood. On return to the room, it felt rather chilly. We tried adjusting the temperature but the panel was unresponsive. I was very reluctant to call down as they’d treated us so well, but it was cold and, with draughts from the huge Georgian (single glazed) sash windows, it would only get worse during the night. Someone came up and tried adjusting the temperature, to no avail. They then tried adjusting the temperature from reception and the night supervisor (a very nice gentleman) told me it only changed it by 0.3 degrees Celsius. Oddly, he didn’t offer us an alternative room (I assume the hotel was fully booked), nor any practical solution. So I requested some extra duvets. First a child’s duvet was delivered by very friendly housekeeper, which wouldn’t have made much of a diffe

Personal service at the highest level. Wonderful amenities and the most comfortable beds. But best of all was Adam.. who greeted us when we arrived! he was so friendly and helped us with our rooms, gave us the run-down of all the amenities - so professional and such a high level of customer service - thanks Adam !!