Tài Khoản Khách
ngày 4 tháng 1 năm 2025
There was Hair in the shower and on the floors, we were moved to a complimentary room with a balcony without any hassle. In the new room the Shampoo & toilet roll holder were loose. The baths are absolute death traps to get in and out of, it's quite high up and chunky enough to get your leg over. The baths are slippy even with the bath mats that I end up bruising the inside of my legs as I slipped getting into it. The Bathroom doors are peeling from the bottom and the floors in the bathroom are not cleaned properly, the complimentary hand soap and shower gel keeps getting stuck and you've to lift it up and down everytime to pump it. The Rooms have a radiator which we couldnt figure out and the room was freezing, we kept waking during the night. We paid for breakfast when we arrived and when we arrived we were Charged for cappuccino after paying for breakfast, most hotels you get all breakfast free including drinks but all "special drinks" like cappuccino or lattes etc you are charged separately for. The Staff are ran off their feet getting tea,toast & juice where as most hotels have this as a self service, this hotel does not. the breakfast was finished by the time we got the toast and had to ask several times for juice and we were put in a queue for it to receive half a glass of juice. The staff are lovely and helpful we had absolutely no fault with the staff what so ever. The hotel is not worth the money for how expensive it is, I have stead at much cheaper and have not had any of these issues. The spa is packed with too many people and not worth the hype. We spent 40 minutes and left and didn't go to the 2nd day we had book as it was packed in any room you went into or the jacuzzi, it was packed with people. The Tv kept freezing in the room and is not a smart tv, we end up using our laptop to watch tv. There are No ice buckets so we were charged €4 for an ice bag.. it is nice and you get to keep it but not it is not practical to fit much in it. We did enjoy our stay for what we made of it ourselfs. This is the 1st review iv and I feel it was needed because of how expensive it is and for what you get.
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