Holiday Inn Express & Suites Cincinnati North - Liberty Way

Stayed here for one night and everything went smooth from check-in to getting up to my room and then checking out the next morning early. The hotel is clean and I didn't hear any noise all night. The bathroom is spacious and the shower had amazing pressure.

I reserved a room with two queens and a pull out sofa. They took my four children and I to a room with a king bed and when I told her this was not the room I reserved she showed me about four other rooms, none of which had heat or air (or fan for air circulation) and ended up opening up the door to the other room to make a suite and said it was rented for the weekend but for now just take both rooms. I kept checkinf back and was told just to stay there, until another lady knocked on the door about halfway through our stay saying we had to pay for both rooms and it was my fault for booking the wrong room. She later called saying there was a misunderstanding and said from that night on we would be charged for the extra room. There was also no heat/air in that suite so it got miserably stuffy with no ability to open windows. On top of this, there were minor inconveniences. There was a tack sticking out of the couch that cut my six year old. The waffle maker was out of order our whole 9 day stay. The pool burns your eyes and was so crowded the last time we tried it, the kid to adult ratio was so unsafe we gave up. The weather stripping in between the rooms fell so it was face level walking through the rooms. Also, my 4 year old drank the chocolate milk from the breakfast to find it was expired.

The hotel is right by the freeway, but we heard no highway noise at all. Got good sleep. Check in was fine. Checked out on line and bill was supposed to be emailed but I never got it and going to IHG website I get the message that "The ability to access your hotel bill is not supported by Cincinnati North - Liberty Way at this time." This seems like an IHG problem but not the hotel but still ***? Breakfast had those egg disks rather than actual eggs. Wi-fi was fine. Bed was comfortable. I'd try someplace else next time.

The hotel is beautiful, very inviting, etc. but we had a TERRIBLE EXPERIENCE with our stay. We arrived to our reservation at night and learned quickly that the A/C was not working. Front desk paged maintenance but we never received any service on the unit (code flashing indicated need to add refrigerant). Promised next morning to comp the room. Room was never comped and the manager was UNBELIEVABLY RUDE. Hotel is brand new. Lots of kinks to work out, including A/C. But they will no doubt keep renting that room and have no desire to fix it (they'll say it's "user error"). Terrible. We will not stay here again.