New Birchfield Hotel

Where to start well I was woken up at 1oclock by another resident shouting because there was someone else in there room as they had the master key for every room in this hotel. When the staff came up at about 2oclock to see what was going on they couldn’t explain how the other resident had the master key and it ended up with the police being called. The person also opened my door to show the staff that the other guy had the master key. There are no cameras in the hallways just one down stairs the main door is supported to be locked at 6 but was still open at 11 o’clock this place is a joke never again will I stay here and would advise others not to bother either

Basic stay Check in went well. Breakfadt was a decent size and good variety on offer. However things took a turn for the worst when the shower didnt drain, had to get our mid shower for staff to pour drain cleaner down. Returned to shower and it filled even more leaving me trapped in the shower as was unable to opem shower doors due to over flooding. Staff only offereed to go up 2 more levels to shower however this was inconvenient due to being mid shower. Unable to raise wjth staff again on departure as no one was to be seen.

The room was really the bare minimum, but clean. It was spacious. When we arrived the TV didnt have a remote, the lamp next to the bed didnt work, and the wall had signs of damp. The staff replaced the TV with a smaller one, but it had a remote and worked. There is no frills in this place. The bar area is temprarily closed. Its seafacing, has a lift and has parking for your car.

Basic but Fine Very basic hotel, tired on the outside but clean and up together on the inside. Breakfast was very basic but sufficient

Never again On arriving no one to check in girl was sat on her phone with legs up watching some sort of loud music, then proceeded to discuss my booking, waving keys around with another guys, in a different language, so no idea what was being said but not exactly welcoming. Room I was in with filthy to the point that I went and asked for a different room, urine in the toilet, light switch black shower curtain grotesque spare pillow stained ( I’d like to also point out I’ve never ever complained about a hotel in 42 years) they did move me rooms, although no apology given, made to feel awkward, in going to get my stuff from the first room there was a man in there who said it wasn’t urine it was chemicals ( it absolutely wasn’t ) and seemed really annoyed that I dared complain. New room was better but still not worth the £85 charged, bed really uncomfortable, shower leaking from hose so much none came from the shower head. Shower also didn’t drain so because of how much water leaking had to stop to prevent flooding the bathroom, I was woken by two people f*ing at the top of the voices, felt scared and unsafe, glad my partner was there, who despite me saying he would be arriving a bit later, was pretty much shouted at when he arrived to say he couldn’t stay in a single room with another person ( we had booked and paid for a double). Hands down revolting!!!!!

I I’m disgusted with this Hotel and your service as when we got to the hotel there was no parking which they said there would be the room wasn’t ready and when we did get in the room they were dirty with mould and smell. The electrics were on the floor very dangerous and all the showers, leak all over the floor due to the plumbing leaking so I’m very unhappy. I didn’t even stay in the room. We stayed in our vehicle.