Tài Khoản Khách
ngày 29 tháng 8 năm 2024
Such a lovely hotel both the public areas and the bedroom. Recommend the beach view so you literally see the ocean from your bedroom. Concierge staff aside (who were friendly and ready to help) the other staff in rooftop bar/restaurant, and room service, need more training to be able to deliver good customer service. They were inattentive and very slow. No apologies for mistakes and long wait times either. Poor communication from them, as well as multiple times hanging up the phone for room service during conversations, and having to go up to 5 bar staff on rooftop multiple times to chase things up when they were standing around with backs to their customers. 5* resort with 3* service.
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