Red Garter Hotel & Casino by Red Lion Hotels

My husband and I stayed here January 10-12 for our anniversary. The hotel was great, the staff were kind, and the restaurants were great as well. We really enjoyed our time. My one star review comes from the customer service we have received since. I accidentally left my AirPods in our room which I know, is my mistake but accidents happen often. I was told that all I needed to do was send in a return label, which I did immediately. Apparently the label got lost after they confirmed to me they received it and would send the AirPods. I have called multiple, multiple times and can go in depth about the conversations I have had on the phone simply trying to get them back. I have been told many times that they would be sent out. Today (March 27th) I was told that my best bet would be to make the 3 hour drive to pick them up I don't know about you, but I'd much rather invest in, and stay at a place where a simple request when I make a little mistake as a guest can be resolved. Happy to change my review if I can actually get some communication, or my items back without having to make the drive, or just invest in a new set.