Hampton Inn Morgantown

Service was excellent and the daily hot breakfast was great! Getting out of the parking lot was a little challenging during heavy traffic but wasn't too bad if you are patient. Everyone at the front desk was friendly and very helpful

The hotel is being remodeled and we were in a remodeled room. Due to COVID supply chain delays the room was not finished. We had no closet and there were no shelves in the bathroom so towels were stacked on back of toilet. The room is extremely poorly lit. There was only one tiny lamp between the two beds. It was a rainy dark morning and so it was hard to see in the main room. We stayed at a Hampton Inn two nights before in Wheeling West Virginia. That room was bigger and brighter and had a closet and it cost almost 40 dollars less. Go figure.

I booked 3 rooms, 2 doubles (509 & 511), and 1 king (512). We arrived at the hotel around midnight after a long day on the road, so everyone was tired. The doubles were fine but the king had a non-working tv, so my nephew went to the front desk regarding the issue. The desk agent gave my nephew key card access to room 310 which was a double instead of a king. She did not change the reservation over and it turned out the room was still registered to another guest. Also, the room had not been cleaned and had a full toilet of feces. This was unsanitary and unsafe on multiple levels due to not being properly cleaned or assigned. I spoke with the manager, Sheri, and asked that I not be charged for the room based on the issues, but she refused to accommodate my request.

My family and I stayed here while moving our daughter into her dorm at WVU. Room was clean.....except for what appeared to be mold spots around the edge of the tub/shower. Beds were comfortable..staff was friendly and breakfast was tasty. Would probably stay again.

We stayed here for 2 nights because my daughter was graduating from WVU. The price was ridiculous for the quality. We paid over $320 a night (which I know was inflated because of graduation) for a hotel room that was not clean and cheaply put together. The first thing we noticed when we got in the room was that the toilet wasn’t completely clean, there appeared to be feces on the side of the bowl which was disgusting. The carpet didn’t look like it had been vacuumed and the dresser had smears of something on it. I would have complained then and there but my husband and son hate when I do that . The other thing was that the bathroom door was so thin and cheap and would not stay open so if you’re trying to get ready, the door is shut the whole time unless you hold it open with your foot. The only thing I liked about this Hampton was the keyless entry which is much better than having to keep track of a key all the time. For the amount of money we were charged, I would have expected something a lot nicer.

I was disappointed in the lack of customer service and care. Had food poisoning after having their cereal, employee personally told me I had drank expired milk! Nothing was done, not even a simple incident report written out. Upset to see a Hampton Inn so trashy. If you must stay here, I would recommend to not eat any of their food and to expect staff to throw any problems under the rug.

I sure wish that I had read the May 2023 reviews before booking this hotel. The reviews were spot on. I wasn’t recognized as a Hilton Honors member at check-in. They ignored my preferences. The room door would barely open and made a loud crunch noise when it did. The shower has a broken shelf in it and is dirty. Oh, and they put a $50 incidentals charge on my card that they say will be refunded in 5 days. Nice float. All this and I’ve been here only an hour. I may be adding more in the morning.

Had a great visit in Morgantown and the location is in the heart of the town. Great room, clean and wonderful friendly staff. Would return when in the area! Breakfast was very good and eating area was very clean and quiet.

First the positive things: The continental breakfast was very good and the coffee was good. The location was the most convenient for the medical office we needed to go to. The Applebees restaurant being so close was a pleasant surprise. The room TV was good. The negative things: The furnishings were meager with a tiny lobby. The furnishing in the King room looked like chip board discount furniture store stuff. There was no closet, only a cheap looking two door wardrobe set in the corner behind the permanent end table so you could only open one door. The coat rack was hanging loose on the wall with the anchors almost out of the wall. the security device was also loose on the left of the door. The commode was so low it reminded me of an Asian toilet. I fixed the chain on the toilet because it was running all the time. The heating system sounded like a steam engine running all night. Housekeeping only does the room every other day. I would stay there again only because of my age and how close the hotel is to where the medical center is located. The front desk clerk couldn't tell us where the Rockefeller Neurological Institute was, though it was right across the road on the hill with the name in about four foot letters on the front, so we couldn't get directions to drive to it from her.