Home2 Suites by Hilton Salt Lake City / West Valley City

On our recent stay, my fellow Hilton employee and I took a vacation to this property. Upon check in we were denied our bottles of water as our Hilton honors status was claimed to be not eligible for them, we did in fact qualify for waters according to Hilton guidelines. The front desk agent also didn’t care to check our ID’s and we would have preferred this for our safety. When requesting a late check out we were told no because we are team members and that they only had 25 check outs. As someone that works in the same profession and at the same company, it was very disheartening to be treated lesser than any other guest, especially considering this would never happen at my property. I will not be recommending or returning to this property.

So this hotel is a bit out of the way, but it was great. The front desk staff were friendly and helpful. The room was clean, spacious and had all the things we needed to reheat and eat some ready meals. We used the laundry and the gym, both good as expected. My only complaint would be the absence of an egg breakfast without meat - I am being very picky! This was a great value hotel, clean and modern, that didn’t feel like a big chain, felt more like a family run hotel (in a good way!). If you are not bothered about staying near SLC center, I would recommend.

Be aware that their bed sizes are not the standard sizes rest of the world uses. We had booked a room with 1 queen bed and our room definitely had a bed that was more like full size. When we asked front desk about it, they said it is definitely a queen bed which is professionally measured and is called “Hotel queen”. But no where in the listing do they mention it as “Hotel queen”. I have stayed in 100s of hotels with queen beds and this definitely was not a queen bed! We were surprised to see other reviews later with similar complaints. Even the front desk staff acknowledged that other people have mentioned this before. When we asked them how 2 people are supposed to sleep on this bed, their literal response was “it depends on the person”. Does that mean we are fat? Either update the listing to say “Hotel queen” instead of “Queen” or update the rooms with actual queen size beds. Preferably latter for future guests' comfort. We asked for cancelling our reservation for a full refund and booked another hotel. But this wasted couple of hours on a day after 5 hours of driving! Definitely not the service one would expect from a Hilton hotel. Good sleep is the most important thing that a hotel should provide. Cut costs elsewhere and not on beds!