Tài Khoản Khách
ngày 17 tháng 11 năm 2024
Our stay was great (only issue was used towels left in bathroom). Front desk staff (non-mgmt) very friendly. However, upon checkout we were overcharged when we paid for full stay with points and had to leave message for manager since none there. Ended up leaving 3 messages for Brittany & Stacy that week, but never received return call explaining the issue. Once Hilton Customer Service got involved, Stacy lied to them & said she had called us about the issue and expected refund which was not true. A polite callback & this could have been a 5 star review.
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