Elizabeth
ngày 5 tháng 4 năm 2024
This was my 3rd stay at the Pendry WH. To begin with the positives, the staff was very personable and professional - especially the service and friendly faces at Merois, Ospero and room service - and our stay was pleasant and comfortable. Unlike my first 2 stays which were absolutely wonderful, this time our stay was a total disappointment. Check-in was not quick or smooth (waited for 2 hours and never received a call that the room was ready after 4pm), the staff was clearly understaffed (our bags took forever to arrive in our room and the kind lady at the Front Desk had to bring it up herself to avoid a longer wait), and there was no turn down service at all during our entire stay. This is one of our favorite hotels in LA and our favorite chains and we plan to be back. However, I hope our next stay reverts back to the wonderful service and intimacy we've experienced and enjoyed before.
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