WoodSpring Suites West des Moines

It’s a place to stay Extremely long wait for check-in. Room floors needed mopped. No hand towels. Bath towels had never been washed. They smelled musty, left strings, & lint all over you. Hotel has weird odor as well.

When we arrived on Friday night, a very friendly lady checked us in. Unfortunately, our TV didn't work, and despite her efforts to fix it, she couldn't get it to work either. She called maintenance, who said they could come in an hour, but we declined due to the late hour and asked them to come on Saturday instead. They did, and the TV was fixed. However, after checking in, we never saw another staff member again. I chose this hotel because it had a kitchenette in the room. After placing all the cold items in the freezer and fridge on Friday evening, we discovered that neither the fridge nor the freezer worked, and all the food we brought was ruined. I noticed the temperature wasn't cold enough when I first opened them, but I thought it just needed to be adjusted, which wasn't the case. With no staff available, there was no one to report the malfunctioning fridge to. Additionally, there was no ice machine or even a box of tissues in our room. Overall, we were very disappointed with our experience and would not recommend this hotel.

Staying at the Half Way House This extended stay hotel does not advertise that they are acting as a half-way house or some other type of rehab facility. I am not sure what type of housing was being arranged, but these were not extended stay workers or travellers. It was noisy, in part because there are no carpets in the rooms, so that people above can be heard through the ceiling.