TownePlace Suites Columbia West/Lexington

I stayed here a week prior, and it was great. Not so much this time. The room we had this time reeked of **** when we walked in. The toilet seat and several fixtures in the bathroom were broken. The mattress of the bed I slept in was lumpy and uncomfortable. Based on my previous stay, I would give them another shot, but I am very disappointed.

We’ve stayed here on numerous occasions to visit our granddaughter in collage. Always a great time.

We checked into our room around 4 pm and got the room type we requested. We were not in the room long before we noticed that that the room was unfit to be occupied. The hot water in the bathroom sink had been turned off at the connection valve because it leaked badly. The toilet was badly clogged and could not be used. The shower drain was clogged to where water would pile up around your ankles while showering. In addition, the room had no luggage racks or any means to set up luggage, so we had to use the dining table. The icemaker in the fridge was not operable. We advised the staff, but all they said was "sorry." No offer to give us a different room, no offer for compensation, nothing. They did offer us the use of the bathroom down the hall during our stay, which we used, but that was hardly our intent when we paid for the room. Our advice to anyone is to avoid this place, as maintenance is poor and so was the customer service.