Tài Khoản Khách
ngày 6 tháng 3 năm 2024
Our stay at the Shark Bay Hotel was disappointing for many reasons. Food hygiene was poor, we could not use the swimming pool and they took payment from our travel agent and then surcharged us for half board and accommodation. Food Hygiene. Breakfast is a buffet. The food was not covered and the meat ,fruit, cheese, pastries etc were covered in flies . We complained and the following morning they did attempt to cover items with cling film. This didn’t last. The flies were so bad we went out for breakfast and had superb food at Windtown and the Wonder Bar Half Board On arrival they explained that half board at SB is an allowance of R275 pp pn. When you look at the menu prices you find R275 does not cover a 3 course evening meal. No credit is c/f if you underspend or don’t take the meal. This meant our food choice was limited and of poor quality. We asked the manager (Alwina) to refund the R550 pn. At first, she said OK then changed her mind and said Planet Travel or agent would have to organise a refund. Fatima very kindly agreed to refund us the R550 pn and so we instead went elsewhere for our evening meals. We had fantastic food at the Farmhouse, Windtown and Noisy Oster. Accommodation They attempted to surcharge us for accommodation. We only discovered this by carefully checking and querying the final bill. They claimed they had been underpaid by the travel agent and were charging us the short fall. We refused the charge and the room surcharge was removed from the bill. I have never come across this before and wonder how many guests have not checked and fallen for this sharp practice. Swimming Pool We were unable to use the swimming pool for several days. Paint from jet washing flaky paint on outside walls filled the air, fell into pool, and spread all over the pool deck. Not a good idea to do such work while guests are using these facilities. In addition here are a few of the the properties many shortcomings - Bed linens are polycotton. No expresso maker in room. No secure luggage storage. No solar panels - relie on a generator during power cuts.
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