Pleasant Night Inn- Carthage NY

Awful Awful place do not stay here. It was empty and obvious why

Do not book here- you will regret it, just like I did when my family stayed. This hotel is disgusting. It smells like stale cigarettes. Upon checking into our room, we were overwhelmed by heat and the intense smell because the air conditioner hadn’t been turned on ahead of time, even though we had a reservation and they knew we were coming. The smell and stuffy heat made for challenging sleeping conditions. There was a (live) cockroach on the desk when we first walked in and put our things down. The curtains were stained a nasty brown at the bottom. The window was BROKEN and “fixed” with clear tape- still had uneven glass though, so I made sure to keep my two year old away from that! There were sticky-looking brown splatters on the bathroom floor. It didn’t look like feces to me- my husband thinks it was dried blood. There was a keurig coffee machine on the desk, but no cups, coffee pods, creamer or sugar. Thank God the AC worked at least! There are (obviously old) photos of a breakfast room, but they do not serve breakfast. They have a paper sign taped to the door that labels it as a “coffe shope” (too bad spellcheck isn’t a thing in 2024, right?). I didn’t even bother to check out that “amenity” because I’m sure creamer would’ve just been expired or something! I also realized after our 6 hour drive back home that I left my daughter’s blankie in the room, but of course when I called, they didn’t find anything. I’m sure a wonderful place like this just throws out any lost and found items of no value. I am so disappointed by this place, and they have a clear no refunds policy. I hope you’re reading these reviews before you booked and paid! Stay somewhere else!!

They honored our request for ground floor room close to parking. I think there were only a few guests, so that was easy. The beds were comfortable. The microwave & fridge were clean & worked fine. Old, wornout furniture in the room--scratched, gouged up, etc. Sticky bathroom floor. Seriously in need of upgrades. "Breakfast" was coffee & tea--thankfully we weren't planning on it being our actual meal. Huge issue with checkout time. Listed on ******* as 11am, when I checked in, I was told 10am & they charge an extra day immediately for late checkout. AND they have a sign saying 10am! Chatted with Expedia--they called the property & were told, something like "No we have 11am not 10am checkout. No extra charge if they stay until 11! We have an early checkout option." But they have that sign...and EVERY hotel lets you leave before the official checkout time! I wasted my key points on this one!

They have bed bugs, stains on the walls,towels and sheets, cigarette burns on blankets and sheets and carpet ripped in multiple spots

Room was next to a storage area. Noise at 4:30am

The room I had booked was not ready, key lock didn’t work, was moved to a different incomplete room that was dirty and when I asked for room service was not given any for the entire stay. The only person who I had encountered actually came to get me in my room with a bad door lock with a towel wrapped around him as if he had just gotten out of the shower. Very unprofessional!