Hawk House

We used to stay here years ago when we came down to Somerset to visit my Dad and always found it good value with clean rooms but when we stayed last night the experience was a lot different. The rooms are very old and tired and they need to spend some money updating them with new carpets towels bedding etc . Bathroom needs a complete refurbishment as well. Having said all that the breakfast wasn’t too bad and quite a pleasant surprise We won’t be staying there again unfortunately but I feel it’s a shame if the current owners don’t spend any money on it and just run it into the ground . As far as I could tell we were the only guest there so I feel it wont be long . .

I feel like I want to defend this little stop over. I booked this hotel before seeing the reviews and paying for the second night. I asked to view our room before paying for night two and it was fine! We stayed upstairs in a twin room with steel staircase on side of building. The rooms were a code number to enter which I got on arrival. The room was clean and tidy. No it’s not five stars and high end luxury if you want that in the area expect a huge price tag too. Yes the decor is dated but it was clean and functional and really quiet. There is a communal lounge and roof balcony there which I made use of seemed no one else did so we had it to ourselves. My only comment is the tv didn’t work I can’t complain as I didn’t raise it with the owners at the time so no opportunity for them to rectify it. Myself and my son had our devices so decided we didn’t need it looking at. The restaurant next door is Indian and I highly recommend it I would eat here again. We chose not to have breakfast so cannot comment on the food. Yes we would stay here again it’s very good value

Check in was done over the phone, once inside the room the furniture was a little tired & dusty, one unit the veneer was almost off the top. the mattress was very springy and of poor quality. the onsuite had hairs in the sink and a little bit of pee on the toilet seat. The TV was old & small and kept picking up interference from the mobile phone signal, which made it annoying to watch. Was it worth £60 for the night, no it wasn't especially after we'd been in a premier inn the night before for only £35 and the difference in quality and cleanliness was worlds apart. Luxury double it was most certainly not. Also couldn't work out the 3 lamps situation.

Started with incorrect directions being given (relating to roadworks in the area) cleanliness was very bad - including faeces in the toilet brush! When I rang the number given for assistance (at 6pm) I was told that no-one was available after 5.30 pm and that I'd need to sort the problem myself (this was not possible)! Equipment (like TV remote) clearly hadn't been cleaned in an age! Dirty linens left overnight in the corridor outside the room so a fire hazard too. Breakfast in the restaurant was gloomy and bland. No-one seemed to care whether things were good or not.

Room was changed on the day,and breakfast was cancelled due to chef unavailability.And there were no towels in the bathroom.

This place is located off the a303 ideal stop off point heading towards cornwall. Will be using this place again for my Not the person to give a review but this place deserves it. From the easy Check-in, evening Meal, Breakfast to warm and cleaned rooms through out the checking-out. Thank you to the team at the Hawk House.

On arrival the room was freezing cold as there had been no heating on. Took best part of 2 hours for it to finally warm up. The bathroom heater didn’t work at all so wasn’t pleasant getting in and out of the shower. Went out for the evening to came back to a rapidly cooling room and in the morning it was freezing as they had turned the heating off again. (Beginning of December). The bin hadn’t been emptied and the WiFi and tv didn’t work.

Very quick to assist when requiring assistance when we needed the heating on and another cup. Found the traffic noisy as the double glazing did not keep the noise out very well

Good cheerful professional service from Saed. Room 5 twin room and bathroom were spacious, clean, warm - cotton sheets, bathroom cosmetics - powerful shower and good hospitality tray.