Hilton Garden Inn Tampa - Wesley Chapel

My daughter and I stayed during the hurricane Milton. The hotel was packed as the storm raged around us. The staff was amazing dealing with hurricane related difficulties. The restaurant staff was challenged trying to feed everyone, but handled it like pros. Power went out early and they were prepared with free small flash lights, boiled water in the morning to have hot coffee ready at 5 am. Even made hot food along with typical cereals and rolls for breakfast. A special thanks to Amanda and Stephanie who handle the evening crowd for food and drinks. The front desk handled every challenge and kept their composure with a smile Hilton corporate should recognize the staff. After my experience I will always look at a Hilton option when traveling.

Poor housekeeping. I stayed at the HGI Wesley Chapel three times and all three times there were serious problems with housekeeping services. I complained to the front desk and general manager of the hotel but nothing seems to have been done. Top management does not seem concerned or to care about guest satisfaction.

On December 22nd through December 24th I rented two rooms for myself and another room for family this was to be a Christmas Vacation event for my family it was very unfortunate up on check-in the rooms that we were assigned had dirty linen on the beds. the shampoo conditioner body wash other replenishes were not available and were empty. these rooms were not satisfactory my guest as soon as she entered her room she had to request for housekeeping to change the linen on the beds this is a huge concern for me especially when you're first checking in and your bedding is dirty that means housekeeping is not doing their job. also, I was not aware that this location did not have complimentary breakfast which is really not a big deal. I am thankful for the night auditor she was very patient with me considering that my children had locked me out of the room she had to come up to my floor and open my door manually they were asleep and this happened around 3:00am in the morning! so I am thankful for her and she was very patient and very nice. but overall I wasn't happy with my stay at the hotel considering that housekeeping was not keeping things well kept when I did ask for a housekeeping in the second room which was my own room I left they remade the beds but left the same Linen on the beds and did not change the trash I will not return that is a horrible experience for my family and I. although the service was at its worse the other room which my family stayed, even tipped housekeeping. They left a tip behind hopefully that would make housekeeping consider doing a better job for upcoming arrivals.

Don’t like the sensation of the soap on my body. You can’t take it away even trying more than have hour. For the price that you pay in this hotel, they should provide a better Soap. This soap is for woman to take care of their faces, no to take a shower.

Only complaint was my room was never cleaned like I asked and the bar and breakfast should be open 24 hrs I asked for my room to be cleaned twice and it never was even tho I was told it would be. The pool was amazing yet the pool towels were too small. The menu also needs expanding.

Felt very clean as soon as we walked in. The rooms were clean and comfortable. We missed out on the breakfast but definitely planning a trip back to the area and will be staying at this same location. Got a deal with the MetroLagoon tickets

We recently had to make a short stopover at this Hilton for a family visit. Our recent stay started with a smelly room, we were told there we no other rooms available.  We want to spend some time and relax at the pool, but the pool area was packed with families and kids. 23 kids in the pool at the same time, 5-6 kids launching one another to the other side of the pool. Not a big deal we figured we would wait and try again the following morning. Then at breakfast, they had a $15 per person buffet, what we were not told was this is not a buffet, it's a $15 per plate breakfast. it is not self-serve. We tried to get a late checkout in hopes of trying to get in a little time in the pool before everyone started to show up but were told late checkout was not available for a Sunday morning.   There are comparable hotels in the area with similar amenities that don't nickel and dime you. I am truly disappointed with the value and quality of my stay. Next time I will choose differently. And as a Hilton Honors member, it saddens me to see the brand degrade to this level. 

They issued a key to my room in the middle of the night to another family and had I not had my door locked with metal flip device they would have entered my room while I was asleep. I didn’t get any answers from the front desk as to how a room could be rented twice! Not happy with the Hilton!

This property is a nothing short of amazing. From the staff to the amenities. The room is amazing, clean, elevator works. Mary checked on me every day to ensure my stay was going well. Tampa premium outlets about a mile away and beach close as well. Restaurants at the hotel was great. If I ever come back to the area I will definitely visit again.