Regiohotel Pfälzer Hof Wernigerode

Căn phòng không khớp với những bức ảnh được cung cấp, nhưng nó vẫn ở trong tình trạng tốt so với khu vực

We booked 3 nights in a hotel apartment. The first night we spent in a small room and it was not the same apartment we booked, the reception closes at 1pm so we couldn't do anything. The next day we spoke to the only receptionist there who couldn't speak English and was using a translation app, she admitted the mistake and promised to try to exchange the room for an apartment or deduct the city tax which is a very small amount! Fortunately they were able to change rooms but due to lack of time and because the cleanliness is not the best in this place we received the place unclean they did not even change all the bed covers and I had to clean the toilet myself. And because we moved from one place to another and waited for the place to be ready we wasted a whole day. After all this when we left the place they gave us a very very small discount almost negligible from the city taxes. This was our worst experience with hotels.

Parkplatz direkt am Haus. Der Zimmerschlüssel war einfach zu finden. Unser Zimmer (Luchs) war groß genug, hell und sauber. Das Bad ist klein aber mit allen ausgestattet was man benötigt. Das Frühstück hat eine große Auswahl und ist schmackhaft. Das Personal ist freundlich und hilfsbereit. Die Lage ist optimal, denn in 15 Min. ist man zu Fuß in der Stadt. Wir werden wieder kommen, da das Preis-Leistungsverhältnis hervorragend ist.