Altora Eisenbahn Themenhotel

Stayed for 3 nights whilst visiting the Harz Mountains. Rooms lovely and clean and warm. Bathroom good size with a lovely hot shower. If you choose not to have your room cleaned each day then you receive 2 free drinks vouchers each day. Breakfast was good but soon ran out of fresh fruit, so go down early . We are in the Restaurant for 2 nights but you need to reserve a table, if there is 4 or more of you then you sit by the window and your drinks arrive by train! Very novel and fun. Food was excellent and something for everyone. Staff are lovely would definitely stay again.

Premium steam room view is a lovely bedroom but slightly further from the shed as it is in a new complex. Other than that, staff were entertaining, accommodating as they let us have window seats. Great service great food. Clean room excellent all round

We stayed at a hotel just a block and a half away, but there is certainly an appeal for rail enthusiasts to stay here, as from the restaurant or front steps you can see the steam engines being watered and readied for the day's service. Just opposite at the traffic lights is a hotspot for photographers from as early at 7:30am. We went in here to see the train that delivers drinks. We got there around 5pm. The place was empty apart from a table of 3 having food. However, we were told that all the tables on the outskirt were reserved and so we couldn't be seated there to have the pleasure of the drinks delivery by train. We were only there for 1 or 2 drinks so didn't plan on staying more than half an hour. Yet still, after we were seated on the inside, a group of 7 walked in without reservations to do exactly the same thing (just have drinks) and they were immediately ushered to an end table. No doubt a table of 7 would take far longer than a couple to have drinks, not so? As a hotelier, it is always good to go the extra mile to make guests happy - whether resident or restaurant guests. You can never tell when a walk-in client can become a return patron. This team didn't live up to expectations. When we went back 2 days later, they were not serving just after lunch but the staff member cleaning up wouldn't even acknowledge anyone walking in the door to say we're closed or give some other appropriate advice. I can't help but wonder how much potential business they are losing from this lackadaisical approach to service.

Perfect location for the steam trains. Lovely staff behind the bar. Not a lot of parking but we did manage to get parked. Good variety of breakfast. Dinner was lovely and big portions. Restaurant themed around the steam trains, great for enthusiasts. Thankyou

Close to the railway station.My room was small, but enough for one night. Unfortunately it was close to the entrance, so quit noisy

An excellent hotel ideal for steam railway enthusiasts. It is just across the road from the narrow gauge steam shed at Wernigerode and a short walk from the station. Beer is delivered to the table by model train (with sound effects). Nice beer too.

A must for fans of the (model) train!

Great place to stay, steam train nearby, Lovely little town, breakfast included.

There aren’t many hotel restaurants where your beer is delivered by miniature railway! A treat for rail enthusiasts if you book a “railway room” because you can watch the engines coaling and watering from your window. 5 mins from mainline and Harz steam railway stations and close to the old town Our room was comfortable and clean, the evening meal was good and fairly priced, with a very tender steak. Breakfast was typical, ok though had better on our holiday. Enough of the helpful staff spoke English to sort any problems. In summary, good straightforward hotel but with unusual features that make it fun for the train fan.