James
16 tháng mười, 2023
I booked this hotel on line for the king size room with four poster bed. On entering the room every thing seemed to be fine. On the three large windows at the top all were being invaded by insects and flies. The assistant manager Natalie came up and apologised and moved us to a family room on the top floor. All seemed to be fine until the temperature dropped and I had to ask about the heating, which I got another apology and it got sorted for a while. In the middle of the night it got bitterly cold even the duvet was very thin. My wife was going to get in the shower to keep warm. I would suggest the heating of rooms is left to the occupancy to control radiators not just turned off at night!! Overall a very disappointing visit. Although we wasn’t looking for a refund Natalie said we couldn’t get one due to booking on line. I thanked her for her concern, but fair play she did her best. Highly recommend THICKER DUVETS !!
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