Các đánh giá The Swan Hotel, Wells, Somerset

位置很好，周邊配套齊全，離景點很近

早餐非常棒，15鎊超值

The worst hotel room we have ever stayed in and for a price of £190. Firstly the staff were all very nice, but.... We arrived at around 3.30pm on a Saturday for one night. We were told on arrival that we could only have breakfast at 7 to 7.30 Sunday morning or after 10am because the big group had fully booked all other times. Brcause we said we couldn't do those times the duty manager did offer us a saussge or bacon sandwich delivered to our room, which we had. Our room was room 8. Room 8 was up two flights of stairs, it was like a crows nest with windows on three walls, there was a queen bed, in front of the bed was a lovely bath tub, which looked great but was totally inpractical as there was no other shower, just ensuite toilet and wash basin. There was a very narrow bench seat running under the main window, no other seating, not one chair or desk. When night fell the room was cold with so many windows. The bed was far too firm and I woke with a terrible back the next morning, my wife a day after now having back pains. On checking out at 9am the big group were boarding their coach and the breakfast restaurant had two tables in use the rest was empty. I think the charge over twenty quid for breakfast, I hope somebody had a good fill on ours! We were visiting my mother who lives in a retirement home nearby, our daughter and her partner stayed down the road for half the price and had an excellent room plus a nice breakfast. We will never stay there again, awful place!

I'm unsure how this hotel has managed to get to a 4 star rating. I don't know how to describe my experience at the swan as it was a mixture of very good yet very bad! The good.. the breakfast and bar service was great. There is a gorgeous outside area opposite the front where you can sit and take in the view of the breathtaking cathedral. The average... the fixtures, fittings and fabrics of this hotel are gorgeous... but so poorly maintained. Attention to detail on cleanliness is missing. Dust accumulated in places that they can't be bothered to clean. Our room quite frankly was appalling. I appreciate it's an older style building, the wonky floors, rattly windows and ill fitting doors you can't do much about, but the standard the room is maintained you can. (See images) With the restaurant slap bang to the reception, unfortunately the first smell you get as you enter the hotel is whatever people are eating at that time of day, not a lovely aromatic perfume! Mixed feelings about the swan, it could be SO much better.

Started off great on the first visit, but all we wanted was beer and wine. Second visit 2 hours later, we ventured into cocktail land, big mistake!! Nothing like they looked on the advertised photograph, one not even the one we asked for, cubed ice instead of shaved, not in the crystal glass shown, and the topping of squashies not even there. Manager came to ask what was wrong, then came up with poor excuses, “we run out of squashies because the staff keep eating them, can’t stop them”, “servers were new and we all start somewhere don’t we?”. Plus adjacent tables were never cleared from an afternoon tea, for around 2 hours. We have been to many Coaching Inn properties, come on Swan and get your act together. But I won’t be back

This is a review for the restaurant only as we didn’t stay in the hotel. We had a fantastic experience at The Swan Hotel and thoroughly enjoyed dining in their restaurant. Staff were super attentive, regularly coming over to check that our food was ok and that we had enough drinks etc. The food we had was delicious too! We can’t wait to go back again!

Staff and service very good, looked nice inside the restaurant ….Food was sparse, pie if the day, although good was small. Mash was Smash and a few carrots with gravy. Cost £18.70. Ladies toilet was blocked, used mens. Left feeling hungry as I couldn’t eat the “potato”

We visited the Swan yesterday for the first time, and we decided to try the Sunday lunch. The restaurant was really nice and the food was lovely, excellent quality and price, if we lived local we would visit every week. Callum was really friendly and helpful and the rest of the staff were all excellent. If we visit Wells in the future, we would definitely book a room here,

We chose The Swan because of the central location, its reputation and its history: we were not disappointed. In our experience, the staff were all friendly and wanting to help. Particular mention of Martin, the General Manager, who we chanced to meet in the car park when he offered to help us with our luggage. Of all the hotels we have stayed in, The Swan offered the best genuine choice of gluten-free meals in the evening. This was true for starters, mains and deserts. Breakfast was a little more problematic but at least the GF bread didn't have the dreaded "grey ring" inside the crust from lengthy storage in the freezer and after a couple of days, the chef made up some porridge. The "room" we stayed in astonished us. It consisted of an enormous bath and shower room, a separate WC, a large lounge and an exceedingly large bedroom with a walk-in wardrobe. Perhaps more than anything else, it had a full view of the west facade of the cathedral across the green. Technically, it was Room 26, but Hyacinth Bucket would have used (probably often and loudly) the correct nomenclature of the Cathedral Suite. Should you make a wise choice and stay here, please note the warning about the limited number of spaces available in the car park. Access to the parking area is tricky but perfectly doable. We stayed four nights and managed to park on site each time.

The room was a very decent size, nicely appointed with very good coffee and tea facilities, fluffy towels and a good temperature. Two issues with it though; the mattress was super hard so both my husband and myself were unable to get comfortable enough resulting in a very uncomfortable night's sleep. The other issue is due to the age of the hotel, there is practically no sound proofing. In the evening we were quite lucky to go to bed and actually being really quiet. However in the morning, from 7 o'clock onwards when guest started to wake up, move about and use their bathrooms etc it became increasingly noisy, both from the inside and the outside of the hotel. Our room was above the internal courtyard so around 8ish we had to listen to the guys loading empty beer kegs. Not a biggie for us as we are early risers, however if you are hoping on sleeping in a little bit you might need to reconsider. All the staff was very helpful and friendly and all areas of the hotel, including our room were very clean. The hotel is quite old and a bit tired in areas, especially the bathroom in our room where there were visible mould stains on the ceiling and around the bathtub. The hotel has a carpark but you have to navigate through some really narrow corners to get to it so keep that in mind, if your car is on the larger side. All in all an enjoyable stay and if we found ourselves back in Wells, we will probably stay again.

We are in the bar area and the food was okay and the timing of the service was not bad but the servers had such a bad attitude I certainly not rush back. They were not friendly and borderline rude. We were a table of 8 and all came aware very unimpressed.

This little gem of a place was really very nice. We try to get away a fair bit and usually just visit hotels for it's local sights and sounds just the once but the swan hotel is doing something right. We will be returning. There is a car park about a 5 min walk away which is free after 6pm. The parking at the hotel is VERY TIGHT and I'd suggest only a competent driver try and access it. We didn't find any empty spaces as it's a first come first served basis but that was cool because we were told in advance and completely get it's a busy place. The room was perfect, bed comfy and en-suite just fine. The bar is a little pricey but it's worth it just for the one. Staff are friendly and helpful and polite. Fully cooked English breakfast will blow your socks off. Great little find. Well worth the visit.

So very disappointed. the photographs on the website are apparently for illustration only.... might not even be that hotel. If I book a room from an illustration, I expect to get that room!! If you order a red jumper you don't expect to get a green one because it was only for illustrative purposes. They have mugs which say hospitality from the heart. There is absolutely no heart . Food was at best adequate if you like poached eggs like tennis balls and black pudding like a biscuit you'll be ok.. the place is extremely overpriced, service poor. Wrote and let them know, the manager said we should have asked for him... Sorry 'NO' service should be there , otherwise its poor management! The heating cant be regulated because it's an old building. Even Travelodge have 5 foot beds , I'm pretty sure ours was small double .. Dinner bed and breakfast £350 very overpriced wouldn't waste money at any of the chain ever.

I booked a table in the restaurant four weeks prior to our visit and provided our menu choices in advance from the Xmas festive menu. When we got there was no Turkey because they had oversold the previous weekend. Free desserts were provided but this did not in any way compensate for the very poor dining service which followed. The meals served were below standard ; the service was slow to the point where we had to chase the waiters for our desserts even though the restaurant was less than half full; A fixed 10 per cent service charge was applied to the total bill. All in all a totally disappointing dining experience which was made all the worse because we had friends with us who were staying on a Christmas visit. Although claiming to be one of the oldest hotels in the country the standards of the hotel restaurant certainly do not live up to the standards one would expect.