Southgate Motor Inn

The Asain manager is extremely rude. Does not understand the booking fee process, When questioned told me incorrect information on arrival. Rang and was told 1 to 3 working days for refund. When followed up he told me he would f**k me wife and f**k my daughter. Do NOT stay here.

Room was not upto standards also the receptionist lady was very rude. I do not recommend this place to anyone. The way she treated me and my family like trash was appalling. Only good thing about it was that it’s straight across the road from the hospital. But other than that I give this place a 0 out of 10. Much better service at a motel in the city for much cheaper and better friendly services.

Do NOT STAY, I called to cancel booking and the owner male manager was so rude on the phone. He cut me off and when I called back he was obnoxious and disgusting. I will also be making a formal complaint to motel association and doing a social media review too. This is not how hospitality should be. We will never get ahead in nz .. no stars!

We had booked this hotel 2 weeks prior to my son having surgery. From the moment we arrived we were met straight away with arrogance and just plain rude male manager who did not welcome us at all. We had driven awhile and just wanted to get settled in. He then continued to demand a bond of $200 on the spot and showed us a paper (pointing and yelling at the paper) of the recent things that have been damaged in the rooms from previous people who have stayed. He kept shouting and pointing at us "you pay bond now" unprofessional management and highly rude we left and told him no thank you we will not be shouted at like that. We were so upset we had been met with this disgusting attitude and behaviour. We went down the road to the other hotel hoping they still had availability. Which they did. Please don't stay here especially when there is a much more pleasant hotel with lovely management and staff just down the road.

Lovely room with very comfy bed, exceptionally clean & tidy. Very welcoming manager. Fantastic that we could leave our car here while having a procedure at the hospital. Value for money for sure. So it says I need a minimum 200 characters for my review. Is this enough now?

Facilities were okay. Room included couch and 2 chairs, dining table and 4 chairs. Well stocked kitchen with hot plate, microwave and good service of cutlery and crockery. Good supply of Tea, Coffee and Sugar bags. Supplied with milk on entry. Quality of furniture was basic and badly stained. Carpet was stained and needed a good commercial clean. Bathroom was higher quality with spa bath, shower (glass screen divider and open) and bench, basin hot and cold water. The condiments and hair dryer were good quality. Linen was well supplied, clean and readily available in bathroom, but bed covers in sleeping area was stained. TV was a challenge and to get the minimal Sky Chanels required an element of technical knowledge. Parking was adequate and available for the stay, but not assigned to accomodation unit. Reception was pleasant. We are reasonably knowledgeable users of this style of accomodation, having owned a 30 unit Motor Inn in a medium sized NZ city environment. This accomodation would be fringe at best. Its location makes it convenient for its proximity to Wellington Hospital and access to good quality eating places within walking distance. Its competition is probably similar and pricing comparative. Pricing was considered to be on the high side. Star grading if used is minus 3. Under a grading system to assess quality overall, 2 is generous.