Heart of England, Northampton by Marston's Inns

I had a rather abrupt arrival from a member of staff who I believe was the chef but not entirely clear. He was quite irritable and rude and seemed to be trying to deliberately be antagonistic. This was quite a sour start to the stay. In general the room was well cleaned and adequate, and the stay was made much better by a member of staff who was involved in manning the desk and breakfast in the morning. I didn't get her name but she had a much better manor in working with people.

Great place to stay, good location, easy to check in and good standard to the room.

I like the architecture and design of the property, like the area as I have lots of memories living near by for 4 years, love local diner and antic shops, to have chinese food next door was also convenient, appreciate to have a quiet room. I was only regret not to have a brush for the toilet in the bathroom.. The staf was very kind and friendly.. so thank you all

Excellent value for money, with very comfortable room and bed. Food and drinks great and again, good value. Very warm and friendly welcome. Highly recommend, would stay again.

Poor experience Uncomfortable bed - two singles pushed together as a large bed. Why? Dead battery in TV controller so no TV Heating (radiator) not working and the provided fan heater was noisy

Nice all round hotel needs a bit of t l c in places