Fairfield Inn & Suites Waycross

Husband came to town as an insurance adjuster to work the recent storm. Had a confirmed reservation. Got to the hotel after traveling all day and was told they had no room and he didn’t have a reservation and their system was down. Mariott confirmed he did have a reservation and knew nothing of this hotel having reservation issues. They were supposed to honor a walk policy for elite members by assisting them in finding a place to stay. They didn’t do this. Instead the staff was rude, unhelpful and no manger would call him back. They finally after two hours of waiting for a manager who never showed or called gave him 1 night stay but sent him packing the next morning. He was there for two weeks to help people harmed by the storm and treated like trash! Very disappointed! I get the storm created problems but for the staff to be so rude and unhelpful and no help just ignored by management was just wrong!

Staff at this hotel does not follow-up, is dismissive and dishonest. I left a jacket in my room, called within 15 minutes of check-out and jacket cannot be found and there is no recourse. Highly disappointed, would not recommend nor will I be back.

Newest and most beautiful hotel in Waycross!!Fantastic staff and clean facilities with great tv entertainment and a large fitness room. Should be your go to hotel in this town! Everything is excellent about this property! You will love it!