Watford (Croxley Green)

Excellent place 👌 👏 👍.

Judy and Angelina, both on the front desk team, were incredibly helpful and kind, going above and beyond to help us and make our stay good. I can't thank them enough or praise their professionalism highly enough. Thank you Judy and Angelina.

Not a great first impression as the room I was given had bad mould in. I was given another room when I complained (thankfully without mould). Still, don't know how it had gone unnoticed, as it certainly stood out. Think I should have received a bit of money off for the inconvenience, honestly. I arrived about 10pm and had to be up at 5:30am, but then had to mess about going downstairs to talk to reception and switch rooms. I paid £232 for a three night stay, which, for a basic hotel, isn't cheap! The staff member on reception acted shocked when I showed him the photo of the mould, but it did seem like an exaggerated gasp. And from looking at the reviews on here, with several others complaining of mould in the rooms, I think my suspicions were correct. The place looks generally run down and tired, also. I noticed some bits of remnants on the hallway carpet which didn't move the entire time I was there, so the halls clearly aren't hoovered regularly. For the price per night, this place definitely needs some improvements. Maybe start with the mould problem...

The bed was sunken in the middle and the room and bathroom were not clean. There were dirt splashes on the tiles and the toilet had poop splashes left. The bathroom tap sprayed everywhere, making it very hard to use. For an accessible room, it was strange to have a shower over a bath. The bathroom door was hard to open and did not fully close making privacy difficult The room was chilly on entry too. The restaurant had ‘sticky’ tables and the whole area was generally run down. It was also very cold in there. We also had to pay for parking (although discounted) but disabled parking was right outside which was good.

We stayed to visit Warner studio’s with the kids and arrived earlier than planned but we went and had Some lunch which was very nice. Our room was set up with four beds ( a little tight but we made it work) the beds were comfy and the rooms was clean we have no issues. We had breakfast early as we had a time booked for the studio’s and there was plenty of food which was nice. The staff all weekend very friendly and happy to help. We Will look to come back in the summer

We stayed over the weekend and had a lovely time, the was a smiling happy gentleman on the desk who clearly enjoyed his job and very chatty, helped log the car for parking and checked us in. The room was bigger than expected as well as being clean and fresh and the bed was really comfy. We didnt stay for dinner as we were meeting friends but had the breakfast in the morning. It was ok we have had better from premier inn but when we spoke to reception they explained they did not manage the pub next door. All in all the hotel was what we expected and hopeful