Mix Brussels --Gym & Wellness for Adults Only--

I booked the Forth Panorama for my fiancé’s birthday. We really enjoyed our stay and we’re hoping to be back soon. Stéphanie, in frontdesk, was such a great help to us. The staff were really accomodating.

The room are very pretty, but you can tell the quality is mediocre. The staff is kind but don't give you all the information needed when checking in. We didn't know we hadn't access to the gym & wellness on the day of the check-out and we arrived at 20h the day before so a total waste, which ruined our whole stay. Very disappointed, nothing they could do. Overrated.

- breakfast was the same every day and much reduced from one day to the next - there were power fluctuations that affected my phone charger (Wednesday - Thursday) - I left my towel and clothes on the sunbed and after 10 minutes when I came out of the jacuzzi two - other people put my personal belongings aside and sat down there is no designated smoking area in the pool area - the water in the indoor pool is not 28 degrees as it should be, at most 22. the SPA manager could not check the water temperature because they did not even have a thermometer (for a 4-star hotel) - a 200 euro guarantee is stopped, but I don't know the purpose of it. as long as there is no one to hand over the room to you how can you prove that the service staff didn't do something contradictory - the system for requesting or cancelling room cleaning is not explained - for fast food like food the prices are very high - There were problems with the sensors for two days but we were not informed and we could not leave the room - The indoor pool is used by both tourists and staff who take swimming courses at the same time and the restrictions on the 4 pools are not enforced. - there is no bar in the indoor pool area, and the taste of the fruit water...leaves much to be desired - There is no ventilation or window that can be opened in the rooms and the toilet is next to the kitchen...I haven't really seen anything like that...