Temple Point Resort

We had decided for NYE we wanted to do something special and we had been seeing a lot of Temple Point on Instagram and knew that that was the place for us to be for our New Year break. We live in Kenya and know the coast well but wanted to try somewhere new. Keeping it brief, we paid for the Deluxe room which promises a lot and I can confirm there is no need to pay for a more expensive room as they are all practically the same (there is no VIP check in and check out, there is no entertainment system, no executive lounge or facilities, no separate living room basically everything on the website is false information and not as you will receive the room). As soon as we were given our room we assumed there must have been a mistake and they simply gave us the wrong room, to our complete shock they advised that this is the room we paid for. Naturally we were not happy and spoke to Eunice, who advised us that the photos online are only 2-3 of the rooms, they are not all like that and we have been given a room that is not photographed. She also found it appropriate to laugh at us when we were showing her what was explained on the website, and that is what we went by when making our booking. It is categorically unlawful to state all Deluxe rooms come with these things and views and then give a room which quite frankly is the worst I have stayed in within Kenya. There was no compromise from the team until our third day when they said we could move rooms but at this stage we only had 2 more days left and quite frankly there was no point in doing so. Putting the room aside, throughout the resort it is dated and not well maintained and you can see all they have invested in is the Gym and Lichthaus (both which are great, no arguments there), it is a hotel which needs attention urgently. The staff everyday would ask us to pay for breakfast when we were on a half board, and everyday it would be the same frustrating conversation. There is no accountability by anyone in the resort, a simple apology and acknowledgment of false advertising would have gone a long way. Don't make the same mistake as us, and there are much much much better hotels in Watamu to stay in.

Temple point is an amazing place with a very friendly staff. Enjoy the day by the pool or at the private beach and watch the sunset from Lichthouse can be the perfect match for an amazing day. They also offer excellent spa experiences and the food in all restaurants is absolutely fantastic.

Temple point Visited off season the hotel was very quiet and the main pool was closed for refurbishment. If I had known I would have cancelled my booking. The check in staff focused on my wife giving her all the info and the bill, which I thought was odd but not a deal breaker. The hotel room was good size with ample space, 2 glass bottles of water per day was provided. The aircon in the room was faulty but it was repaired to working but we did feel the difference. We were staying on room only booking but expected to receive guest information on the restaurants offerings either at check in or a menu in the room. There was no drinks service at the sun beds by the beach and neither was beach towel service. As an upmarket hotel I would have expected this to be available on demand without seeking it. The attached Lichthaus restaurant is a real gem and gets very full around at sunset, the food and drinks are very expensive. The seating is cool for young ones with good knees and joints so be aware proper seats are at the side by the entrance of the resturant, which don’t give a viewing platform to view the sunset. The staff manning it are very nice and attentive. Overall it was nice hotel, but staff needed to promote its hotel status I.e. we ate out all meals

The Swimming pool was clean, The Hotel Offers serene eco-friendly environment that manifest peaceful stay. The rooms are clean , hot water and air conditions were functioning well. Unfortunately, the food and dining were of poor quality and options - Not to expected standard of hotel of such investment magnitude

Had the absolute worst Experience at the Rotary D9212 DCA . Customer Service was terrible right from the security personnel at the gate(extremely rude)Drinks were overpriced . The food is another horror movie,They mixed boiled white rice with potatoes and shredded bits of chicken on top then called it "biryani". The hotel is not suitable for Kids and people living with special needs.

Horrible experience and handling by the management during the Rotary District conference. Guests were locked out from a dinner event and the cost of drinks was ridiculously expensive. Customer service was lacking as people were made to park outside and walk in the rain. Even drop off or pick up was not allowed.