Citizenm Washington DC NoMa

I feel safe at the hotel location. Short walk to metro station, and walking distance to Capitol building, the close by grocery store has good selection and good price. Nearby not many restaurant choices. Overall, I highly recommend this hotel.

Cleanliness -excellent . Location - very dangerous place to stay . Last night 2Aug there was a street gun fight a street away from hotel . The gun shots lasted abt 5 mins could be heard clearly from my room . Also dun feel quite safe outside the hotel with lots of ***** people hanging around . Services - terrible , I lost my wallet and approached the front desk for help . At first he was quite helpful but did not really follow up in the end n was very rude to me pushing me away cos he need to clean the bar . I approached another ***** guy n he won’t help me cos he said hotel dun allow them to use phones to help residents. Later that night I reported back to the night manager on these two occasions . However there were two ***** ladies called Audrey and Nia who were extremely kind , polite n helpful to provide the hot water services . Amenities - absolutely horrify that the is no kettle in the room to boil water to make tea or coffee . Throughout my long travelling journeys of 40 yrs in many parts of the world even with the worst hotel standards esp china there is always a kettle in the room. Based on all the experiences I will never or recommend anyone to stay there esp for safety and no amenities provide in the room . I am also very disappointed with trip .com for giving such high rating . Should b more careful booking my next trip .com again.

Beautiful hotel, very well designed and very clean. Location is perfect and easy access to the city and main sightseeing’s.

I am never disappointed at citizenm The staff are friendly, the breakfast is wholesome and the rooms are spotless

fantastic service and great location.

Lobby and services is fabulous